About Us

Arafmi Ltd is a community organisation providing support to families, carers and people with mental illness or psychosocial disability for more than 40 years. We are passionate about making a difference to the lives of people and their families, providing support in different ways including accommodation support services, and individual personal support services. Currently, we are in an exciting period of transition with strong opportunities for growth in the coming years. As part of this transition, we are opening a Carers Respite Centre in the inner city to support carers and are seeking a compassionate organised individual keen to bring their skills in running a diverse office/centre to the fore.

We are a friendly company, passionate about supporting carers and people with mental illness. You will be part of a team that values integrity, diligence and teamwork, and supports work/life balance.

We offer a competitive salary and offer the option to salary package to increase your take home pay.

About the role

Our new Centre, custom built to support carers, requires an innovative and highly collaborative Respite Centre coordinator. We need someone who is experienced and passionate for the community so they can hit the ground running and move the centre into a fully operating place of respite for carers of people who experience poor mental health. You will be joining a small, centralised carer support team that is well known for their dedication to the organisation and community.

This role is predominately a 9-5 Monday to Friday commitment however there will be the occasional need to work outside of these hours to support the successful coordination and operation of the centre.

You will:

• Establish, coordinate, and deliver a range of services within the new Carer Respite Centre through the enquiry, booking, intake and stay processes.
• Actively engage with carers during their stay within the respite centre to ensure their stay is comfortable.
• Develop services along with promotional information and engage with carer networks to promote the Respite Centre and Arafmi services.
• Manage the enquires, bookings and greet visitors to the hub with a high level of customer service.
• Ensure carers have a positive experience and receive person-centred supports from the service.
• Support the team in other service deliverable KPI's.

About You

We are looking for someone with a positive mindset, who wants to work in a team where collaboration and customer focus are key to our success.

You must have:

• Demonstrated experience in delivering services in a respite, mental health, or residential service including strong skills for intake and assessment.
• Demonstrated competency in using digital programs and or/IT systems.
• Demonstrated experience in successfully delivering projects to community groups. coordinating programs and services.
• Strong organisational skills with an attention to detail and a high degree of accuracy.
• Demonstrated verbal and written communication skills, and the ability to communicate appropriately with people living with or caring for psychosocial disability.
• Demonstrated ability to problem solve and escalate operational issues promptly and appropriately.
• A willingness to work flexibly to contribute to the needs of the organisation.
• Formal qualifications are not essential for this role as Arafmi recognise that there are multiple barriers to people accessing formal education and that life and work experience can often offer as much value, however, the role will require a high level of skills and knowledge similar to those gained through formal study at a degree level. It is expected that the incumbent will be solutions focused, have case management skills, demonstrated capacity to coordinate service delivery, efficiency in working to tight timescales, and subject matter knowledge.

If this role is for you, you must also have:

• A Current driver's licence and access to use of a personal motor vehicle.
• NDIS/Yellow/Blue Card (or the ability to obtain one).
• The ability to work in an On Call roster.

Interviews will happen before the ad closes; applicants are advised that this role may be filled prior to the closing date.

We politely ask recruitment agencies to avoid making any approaches or sending any unsolicited resumes through to our staff. We will not be responsible for any fees related to unsolicited resumes.