About the Company:

Our client provides a range of community services that create possibilities and transform the lives of people with disability.

Our client places an emphasis on ensuring the right support services are provided to their clients ensuring links are built so that clients can live an engaged and independent life.

About the Role:

The position leads and is responsible for all service matters for our client. Reporting to the Chief Executive Officer, the position is an integral leadership position, actively contributing to the successful implementation of our client’s strategic objectives. This includes responsibility for ensuring the delivery of superior service standards focused on quality of life, highly effective quality systems, demonstrated person-centred outcomes, financial viability of service provision, and compliance with all other relevant legislation and regulations.

The position is responsible for the direct supervision of 4 Managers who all make sure the needs of the clients are at the centre of our client’s service delivery. The successful person must have the ability and willingness to travel throughout the Perth Metropolitan region on a regular basis.

Job Requirements:

To be considered for this exciting opportunity you will have the following:

• Substantial experience and knowledge of the community sector (e.g. legislation and regulatory compliance (such as the National Standards for Disability Services)
• Extensive experience in managing and developing high performing, outcome focused teams
• Highly developed interpersonal, communication, negotiation and influencing skills, with the ability to engage effectively and build relationships with a wide range of stakeholders and clients
• Exceptional analytical, conceptual and report writing and problem solving skills
• Excellent knowledge of financial management and budgeting principles
• Demonstrated high level of commitment to individualised, person-centred service delivery
• Demonstrated proficiency in a wide range of IT applications

Competencies:

• Contribute to evidence-based strategic decision making
• Advise on service gaps, emerging trends, and future opportunities
• Manage business performance and operating budgets
• Report and advise on financial and operational service performance
• Ensure OSH, training, performance, staffing, and succession planning processes are in place
• Demonstrated support and contribution for OSH Committee and safety culture
• Ensure risk management and quality assurance programs are in place
• Be responsible for proactive engagement with clients and other stakeholders
• Ability to build collaborative relationships with allied organisations to benefit clients and their stakeholders

Benefits:

In return, you will be rewarded with:

• Competitive remuneration package plus superannuation
• Company vehicle*
• Laptop and mobile telephone
• NFP salary packaging benefits reducing taxable income
• 4 weeks annual leave and 10 days personal leave per year
• Free, confidential counselling services via our EAP
• Free parking

*The successful candidate may be required to pay a contribution towards the FBT and pay for any non-work related fuel

Clearances:

You will also need a National Police Clearance check, qualifications, and referee checks.

How to Apply:

To apply for this opportunity, please submit a Resume in MS Word format.

Confidential enquiries may be directed to Carol Houghton from 19 August 2020 via email: [email protected], using the subject line: Senior Manager - Client Services enquiry via EthicalJobs.

Please include your full name and contact details so that we may register your interest in the role.

Our client promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+ and people from culturally diverse backgrounds to apply.

Details of our privacy policy are available on our website: www.anson.com.au/privacy-policy.