• Hourly rate $38.07 to 41.53 (including casual loading) plus superannuation
• Casual positions available
• Footscray Location
• Rotating rosters from 6am-9:30am and 4pm-10pm on weekdays including options on the weekends and public holidays

Who we are

Annecto is an independent, not for profit association committed to increasing opportunities and choices for people with a disability, older people and their carers.

The position

The After Hours Program is a unique service that provides tailored telephone response and support solutions to vulnerable people outside of business hours, 365 days a year. The service operates from 6am-9.30am and 4pm-10pm on weekdays and 24 hours a day on weekends and public holidays.

As an Assessment & Response Officer (ARO) your role is to assess, manage and respond to out of hours calls and coordinate service delivery in accordance to the after-hours service guidelines and procedures. This includes shift allocations & replacements, client administration & support service delivery for Annecto’s clients & Business-to-Business (B2B) services.

This role does not include overnight/sleepover work. Furthermore, this role does not include physically providing direct care supports to clients or sales-based roles.

The role is to provide coverage primarily from 6am-9:30am Monday-Friday with additional shifts based on business needs & availability, including weekends, public holidays and afternoons.

What's on Offer:

• Positions available across the Out of Business Operating Hours (OBOH) period (4pm-9.30am Weekdays, 24 hours Weekends & public Holidays);
• Close to public transport;
• Work with an organisation that values the individual;
• Working with a vibrant, dedicated and supportive team;

What are we looking for?

Essential

• Excellent customer service, verbal and written communication skills;
• Proficiency in using technology broadly, or the capacity to learn new technology and programs as required;
• Be available to work weekday mornings, with the option of evenings, weekends and public holidays as determined by business need;
• Intensive 6 week induction program of approximately 25 hours/week required across a mix of morning and evening shifts;
• Must be available at least 21 hours a week, including 2-3 weekday mornings minimum (6am-9:30am);
• Current police check conducted in the last 3 months or willingness to undertake on request;
• NDIS Workers check or a willingness to obtain prior to commencing;
• Must be vaccinated against Covid 19 as per Victorian Government Public Health direction;

Desirable

• A sound knowledge and understanding of the community service sector and/or Allied Health;
• Creative problem-solving skills;
• Ability to build strong rapport and act in a compassionate and friendly manner;
• Be available to work weekday mornings, with the option of weekday evenings, weekends and public holidays as determined by business need;
• Previous experience in a call centre environment or equivalent would be highly regarded;
• Current tertiary students in any Allied Health discipline are encouraged to apply;

You should be eligible to work in Australia.

Applications are shortlisted as they arrive.

annecto is a child safe and equal employment opportunity employer. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and abide by our Child Safe Policy and Code of Conduct.