• Do you have the skills and experience to develop engaging supporter experiences?
• Positive and supportive team environment with hybrid work from home options
• Access true flexibility and NFP salary packaging benefits.

About the Alannah & Madeline Foundation:

The Alannah & Madeline Foundation is a national not-for-profit organisation dedicated to keeping children and young people free from violence and trauma wherever they live, learn and play. Through Care, Prevention and Advocacy programs, we fight for their right to be safe, so their future is strong.

We also support Dolly’s Dream to help change the culture of bullying by addressing the impact of bullying, anxiety, depression and youth suicide, through education and direct support to young people and families.

About our team:

Our team is passionate, authentic and above all, we are motivated by the important work that we do. Our organisation values are embedded into every way in which we operate at the Foundation. Everyone has a responsibility to promote and demonstrate our values: We act with courage, We are stronger together, We are curious, We believe accountability matters and We act with empathy, always.

This role is located in South Melbourne. We support our staff to work flexibly, both in location and hours, based on the premise that work will remain the focus of any arrangement. How and where you work is discussed with each staff member based on individual circumstances, role requirements and accountability for delivery of high-quality work.

To make an impact in this 2-year contract role, you will:

• Provide exceptional supporter care as the first point of contact for all inbound supporter enquiries.
• Proactively make outbound calls in line with supporter care and supporter journeys.
• Undertake donation and month-end bank reconciliation of fundraising, donation and other payment/transactions.
• Build and nurture relationships with supporters, community fundraisers, and volunteers to retain and grow participation in fundraising activities.
• Review and implement improvements to the Foundation’s supporter care processes and procedures.

The perfect you:

• A minimum of 2 years’ experience in supporter care or customer service role (preferably in a community organisation or charity).
• Demonstrated ability to build strong relationships with supporters, volunteers and fundraisers, to quickly build rapport, and confidently liaise with people.
• Excellent telephone manner, a positive can-do attitude, and a passion for delivering exceptional supporter care and customer service.
• Experience with MS Office and database systems (Raiser’s Edge highly desirable), transaction processing and bank reconciliation processes.
• Excellent administrative skills and attention to detail, with the ability to understand and process complex tasks and procedures.

We’ll offer you a purpose-led culture, with a focus on wellbeing including:

• Access to full NFP salary packaging benefits.
• Flexibility and Wellbeing focus.
• Additional 5 days leave each year, on top of the statutory holiday entitlement.
• A supportive and friendly team environment.
• L&D budget.
• 8 weeks paid primary carer leave or 2 weeks paid secondary carer leave.
• Substitution of Public Holidays (Australia Day, Good Friday and Easter Monday).

A position description is attached.