About AIEF

hard hearts, soft hearts, capable hands

The Australian Indigenous Education Foundation (AIEF) was established in 2008 in response to community demand from Indigenous families who choose to enrol their children in boarding schools.

Bringing together the government and private sector, AIEF provides scholarship funding for Indigenous students to complete Year 12 or tertiary studies, with career support to help them make a successful transition to employment.

AIEF has grown from one scholarship student in 2008, to now supporting over 1,000 young Indigenous Australians from over 400 communities from every state and territory across Australia.

www.aief.com.au

The Role

We want to ensure all donors to AIEF have a straight-forward, satisfying and rewarding experience with our organisation. Reporting to the Deputy CEO, the Fundraising Executive works to support the fundraising team to:

• Assist in the provision of high quality and satisfying interactions for donors of all levels; and
• Provide other administrative and communications support.

This will include:

• Ensuring donors are able to make a donation in the desired method (online, phone, cheque etc).
• Making follow up calls with donors (e.g. credit card expiry dates, incorrect addresses, general anomalies etc.).

• Creating and maintaining entries and notes in AIEF’s customer relations database, following procedures to ensure data quality and integrity is maintained.
• Pro-actively working to update missing information from entries and identify linkages and opportunities to improve data completeness and integrity.
• Generating quarterly and annual financial and activity reports for the Advancement team ensuring accuracy and completeness.
• ‪‪Managing all return to sender mail and email bounce-backs.
• ‪Taking minutes at meetings.
• ‪Coordinating donor mail outs (surveys, appeals, annual report distribution, etc.).
• Undertaking research on new, existing and potential major donors.
• ‪Assisting with overflow calls from reception and be a general back-up for the fundraising team.
• Ensuring the Advancement Procedures are kept up to date – revising and refining to reflect current best practice.

The Person

The right person for this role will be a well-organised, enthusiastic, results-driven self-starter who has:

• Demonstrated ability to meet deadlines and work under pressure and establish priorities.
• Demonstrated growth and learning mindset and positive, solution-focused attitude.
• High levels of attention to detail and strong administrative skills.
• Exemplary interpersonal skills, including effective listening, empathy, discretion, diplomacy and the ability to build and sustain relationships.
• Excellent written skills, including the ability to draft grant applications and donor communications.
• A fantastic, patient and compassionate telephone manner.
• Strong Microsoft Office Skills (including Word, Excel and PowerPoint).
• A relevant qualification (in Business, Communications, Marketing or similar) or at least three years’ work experience in relevant roles.

The right person should also:

• Be personally passionate and committed to Closing the Gap through Indigenous education and employment.
• Personally emulate AIEFs core values of “hard heads, soft hearts and capable hands”.

Highly Desirable:

• Strong relationship management and/or customer service experience.
• Knowledge of general fundraising practices.
• Demonstrated experience writing and presenting proposals to secure opportunities.
• Well-developed customer relations database skills, Microsoft Dynamics experience beneficial.

All AIEF employees are required to undergo a National Criminal Record Check by the Australian Federal Police and a Working with Children Check by the relevant State and Territory Government(s) as a condition of employment.

What AIEF can offer you:

• A comprehensive Induction and Orientation program
• A welcoming and supportive environment
• Employee assistance program
• A competitive salary plus salary packaging benefits
• Generous leave entitlements

If you have any queries regarding your application please email [email protected], using the subject line: Fundraising Executive enquiry via EthicalJobs.

Aboriginal and Torres Strait Islander People are strongly encouraged to apply