About Us

Australian Healthcare Associates (AHA) is Australia's largest health and human services consultancy. Now in our 30th year, we partner with Commonwealth and State governments to improve health and social outcomes for Australians.

Our portfolio of projects includes engagements of major national importance, including evaluation and review projects, research and analysis, and outsourced program administration. All work is carried out to the highest industry standards.

AHA’s story is all about its people. We invest in ambitious people who develop long-term, trust-based partnerships with their professional colleagues. We are a high-performing team of valued, talented, diverse individuals who pull together with the shared goal of consistently delivering great outcomes. We pride ourselves on our vision, creativity, drive, and the impact we deliver.

The Role

On behalf of the National Disability Insurance Agency (NDIA), AHA's large team of data collectors will work with National Disability Insurance Scheme (NDIS) participants to collect data that will help the NDIA measure the impact of the NDIS on its participants.

The role involves:

• Making outbound calls to people with a disability who are registered with the NDIS (and/or a carer/family member) to collect accurate data about how different aspects of their lives are going.
• Working a rotating roster of 4 or 5 days per week across a range of hours (9am – 5pm, or 12pm- - 8pm Monday to Thursday and 9am - 5pm Friday and Saturday), however some flexibility around rostering is possible.

We are seeking candidates with availability to work 30 - 37.5 hours per week for a 13-week contract. Training will take place the week commencing 6 September and the project will start Monday 13 September, with an expected completion date of 3 December 2021.

This is not a typical call centre role. The focus will be on speaking to NDIS participants and/or a carer/family member with empathy and patience to collect high quality data. It is not just focused on efficiency and KPI's.

We're looking for people with the attitude and aptitude to adapt their skills to this important role. This role would be well suited to people who have worked in the disability, health, education or social services sector, or people who are currently studying in a relevant discipline. University students are encouraged to apply, noting there is some flexibility in rostering.

About you

You are:

• A people person, a great listener - you have the ability to talk and listen to people from all walks of life with empathy and compassion.
• Thorough and proven attention to detail
• Excellent IT skills.
• Organised and able to manage your own time effectively.
• Responsible and accountable

Highly desirable:

• Experience engaging with people with a disability, or people from vulnerable stakeholder groups
• Previous experience in conducting social or market research, or other data collection.

In return, AHA offers excellent remuneration ($35.00 per hour), comprehensive training and a positive and supportive work environment.

All candidates will be required to undergo a Police Check prior to starting.

COVID-19 work arrangements

AHA has adapted well to government guidelines and has implemented remote working options for most roles and adapted in-office practices to accommodate onsite work. This project will be accommodated in a similar manner.

For further information about AHA, please see our website: www.ahaconsulting.com.au.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.

If you have any queries about the role please call Rita Portelli, HR Manager or Greer Mountjoy, Project Manager on (03) 9663 1950.