• Permanent, full-time position
• Salary packaging and flexible-working arrangements available
• Location: Sydney CBD

Today, there are more refugees, asylum seekers and displaced people worldwide than at any time since World War II. That’s more than 65 million people forced to flee their homes to escape conflict and disaster.

It’s a terrible injustice. And one that we can, and must, overcome.

We believe that when people all over the world work together, big changes really are possible. That’s why we’ve made it our mission to act in partnership with other passionate people, like you, across the globe to achieve safety, justice and dignity in communities threatened by conflict and disaster. We don’t think there’s any task more important.

Since 1949 our supporters have provided food, shelter, education, healthcare and training to help the world’s most vulnerable prepare for, cope with and recover from crisis.

Together we’re tackling the root causes of injustice, and are building a brighter future for everyone. We hope that you’ll join us in this vital mission.

Head of Individual Giving

You’re an experienced fundraiser with a track record of success.

Strategic, creative and with an eye for detail, you’re looking for a broad and challenging role filled with opportunities to grow and achieve outstanding results.

Most of all, you’re looking for a position that will enable you to put your passion for global justice into action and inspire your team to make a difference where it’s needed most in the world.

In this important and varied role you’ll be responsible for developing and delivering supporter experience strategies that drive the acquisition, retention and lifetime value of individuals who give and take action in support of Act for Peace’s work.

You’ll lead the Individual Giving team to deliver our cash and emergency appeals, regular giving programs, crowdfunding initiatives, campaign actions and virtual gift catalogue. You’ll also launch new products, new ways of taking action and enable our supporter care staff to provide inspiring 1:1 experiences to supporters via phone, email, mail, and social channels.

By developing our existing products, and launching successful new ones (such as the award-winning Ration Challenge), our fundraising income has doubled and our supporter base grown six-fold in recent years.

However, society is changing rapidly. And the way people take action and engage with charities also needs to change too if we are to inspire the public to do more, give more and stay longer in the fight against injustice.

That’s why we’ve recently made a structural and cultural shift to focus on supporter experience, and are developing new ways for people to learn, give and take action. We have invested in the team, the technology and the research insights we need, and now we’re keen to put your supporter experience strategy into action.

You’ll be working alongside a motivated and experienced management team – and you’ll be making a big and growing our contribution to achieving safety, justice and dignity in communities threatened by conflict and disaster.

This is a full-time permanent position based in our Sydney CBD office. The salary will be negotiated depending upon the skills and experience of the successful candidate.