About the company

Afford is an innovative, passionate and genuine not for profit organisation.

Our primary focus is supporting people with disabilities to live exceptionally joy filled lives.  We have been established for 70 years and are one of the nation’s most successful disabilities services organisations.

We have very successfully transitioned to NDIS and have been able to make it work for us and our clients. We have continued to go from strength to strength as a leader in the market and offer ongoing support and development for our teams.

About the opportunity

Due to our strategic growth nationwide, we are looking to appoint an experienced Customer Service Officer to help facilitate and monitor job search support to participants seeking employment, whilst providing an exceptional customer service experience to all stakeholders. Providing administration support to the site 

Some key responsibilities of the role include: 

• Work with the DES team to manage and provide data, reports and administration as required. 
• Assist participants in their job search by providing administrative support.  
• Provide high quality customer service
• Any and all other projects as determined by management. 
• Ensure all Afford WHS policy and procedures are adhered to. 
• Processing petty cash and invoices
• Knowledge of or previous use of Employment Service System (ESS)

Essential Criteria

• Strong administrative and communication skills with the ability to manage multiple priorities and achieve outcomes. 
• Demonstrate high level customer service skills 
• Sound computer skills. 
• Ability to work as part of a team. 

Desirable Criteria

• Certificate 3 in Business
• Previous experience in Employment Services 

Why be part of Afford?

• Excellent working conditions;
• Competitive and above award pay rates and salary packaging options;
• Career development and advancement opportunities.
• Monthly and quarterly rewards for excellent customer service.                          

The successful candidate will need to undergo a National Police check, and obtain working with children check and NDIS Worker Screening check

Afford is an equal opportunity employer. Aboriginal and Torres Strait Islander applicants are encouraged to apply.