ABOUT US

Act for Kids is a for-purpose organisation that delivers evidence-based professional therapy and support services to children and families, who have experienced or are at risk of harm. Established in 1988, we have helped over 170,000 children, young people and families at our 30 centres across Australia.

Through prevention, treatment, research, education and advocacy, we are committed to helping keep kids safe, heal from trauma and lead happy lives.

ABOUT THE JOB

We are seeking a dedicated Program Manager to join our inclusive, compassionate and friendly team based in Townsville. This position is full-time, fixed term to 31 December 2026. Extension of employment contract beyond 31/01/2025 is subject to the continued successful government funding of the program.

The Program Manager will be responsible for managing the Intensive Family Support (IFS) service in Townsville to build the capacity of families in the region to care for and protect their children.

The IFS team deliver intensive, time-limited support services and supported referrals to internal and external specialist services to address multiple and or complex needs of families and improve family well-being, strength and resilience.

Key responsibilities

• Lead a team to deliver high quality outcomes within a performance planning and development culture.
• Implement and monitor the use of the shared practice framework and needs assessment processes.
• Oversee the professional practice of the Practice Supervisors.
• Conduct case consultations primarily to Practice Supervisors, and where necessary, other IFS staff.
• Manage intake, referral and engagement processes to meet output and outcome requirements.
• Assist Regional Director to compile monthly and quarterly reports in compliance with service agreement and Act for Kids’ requirements.
• Promote the role and function of the IFS to the Alliance and the community.
• Ensure behaviour during all work interactions is aligned to our values of being professional, ethical, team oriented, caring, courageous and collaborative.

ABOUT YOU...

• A tertiary degree in a relevant discipline (allied health, social work, human services).
• Professional registration (if required).
• Membership of a relevant professional association (desirable).
• At least 5 years’ experience managing a multidisciplinary team in a similar environment.
• Highly developed knowledge of child protection issues and the child protection sector in Queensland.
• Experience and capacity to foster and maintain good working relationships with key stakeholders and the community.
• Cultural awareness and an understanding of how to communicate and work effectively with families from different socio-economic and cultural backgrounds, including Aboriginal and Torres Strait Islander people.

ABOUT THE PAY...

• Position is classified Level 8 under the SCHCADS award.
• Salary range is $113,787 - $118,266 plus 10.5% superannuation (pro-rata for part-time).
• In addition, as a registered Not for Profit/Charity, we offer excellent salary packaging options through RemServ which can significantly increase your take home pay.

ABOUT THE BENEFITS...

• Overall winner of HRD Employer of Choice 2019 (100-499 employees).
• Winner of HRD Employer of Choice 2019 in (1) Health & Wellbeing (2) Leadership (3) Work-Life Balance.
• Strong values based organisation.
• Excellent professional development options (including annual professional development fund opportunities).
• Paid parental leave and study assistance.
• Employee Assistance Program including Health & Well-being Portal.
• A friendly and flexible work environment to support work/life balance.

ABOUT APPLYING

Click on ‘Apply for this job’ to submit an application or for more information about the role, contact Julie Inskip on 07 4755 8777 or email [email protected] using the subject line: Program Manager - Townsville enquiry via EthicalJobs. 

Covid-19 Vaccinations

A requirement of employment is for the successful candidate to be fully vaccinated with the prescribed doses of an approved vaccine against COVID-19 or have an approved medical exemption.

A position description is attached.