About us

Act for Kids is a prominent provider of prevention, professional therapy and support services for children who have suffered abuse and support for families at risk. With over 25 centres nationally, we have supported thousands of children and their families for more than 30 years. In 2021 - 2022 we provided services to 39,002 people, including over 23,000 children. Through prevention, treatment, research, education and advocacy, we are committed to helping keep kids safe, heal from trauma and lead happy lives.

About Our Culture

The Act for Kids team is a community of shared values. We are a team that is Professional, Ethical, Caring, Courageous, and Collaborative.

• Inclusive Employer 2023-2024 named by Diversity Council Australia. We are committed to an ongoing culture of respect, safety, and support for our team to be able to bring their true authentic selves to work.
• Our teams are at the heart of everything we do, and we are united by a single purpose.
• We welcome applicants from all walks of life. We honour the strengths and unique experiences of a team as diverse in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture, and belief as our communities and the communities we support.
• Employer of Choice: Awarded in 2019, categories including Health/Wellbeing; Leadership; + Work-Life Balance.

About the Position

We are looking to welcome a Program Coordinator to provide leadership to a multi-disciplinary team, proactively tender for new packages, and build stakeholder relationships with a focus on child outcomes and business sustainability. The Individual Support Services Program team collaborate to deliver bespoke support packages informed by each child’s needs and focuses on increasing the capacity of their support network to meet these.

This position is classified Level 7 under the SCHCADS award. Salary range is $110,913 - $115,538 plus super. We offer excellent salary packaging options which can significantly increase your take home pay.

Key responsibilities of the role include:

• Provide leadership, professional support, and quality management of the ISS program.
• Engage in line management responsibilities of ISS team members.
• Implement and monitor the use of a shared practice framework that includes assessment and evidence - informed interventions.
• Build the capacity of ISS team across the region to provide specialist assessment, interventions, and responses to address multiple and/or complex needs and;
• Design innovative responses that suit the needs of individual children based on best practice and contemporary research.
• Ensure individual package and program budgets and reporting meets all program requirements

About You

• A tertiary degree in a relevant discipline (Allied Health, Psychology, Social Work, Human Services).
• At least five (5) years’ experience leading a multidisciplinary team in a similar program and environment.
• Highly developed knowledge of child protection issues and the child protection sector in Queensland.
• Experience and capacity to foster and maintain good working relationships with key stakeholders, partners and the community.
• Cultural awareness and an understanding of how to communicate and work effectively work families from different socio-economic and cultural backgrounds, including Aboriginal and Torres Strait Islander people.
• Excellent time management and organisational skills.
• Ability and experience in managing multiple concurrent and consecutive budgets.

If you bring a lot of what we are looking for (or not all), we encourage you to submit your application. We consider a person’s suitability in relation to the opportunities they’ve had.

Benefits and Support

• Above-award leave provisions available – including study and exam leave opportunities.
• Our managers are committed to supporting team members in cultivating work/life balance, development, and maintaining a healthy and supportive work environment.
• 87% of our team members work flexibly. We know flexibility can look different for everyone - We’re open to discussing what’s possible.
• Professional Development - Our priority is to support your learning journey wherever you are in your career. Annual opportunity to apply for the Professional Development Fund to support you towards your personal and professional goals, as well as structured support.
• Our Employee Assistance Program includes access to curated mental health resources, 24/7 counselling support, and health and wellbeing portals with resources and guided activities for yourself and your family.
• Access to salary packaging, meal, and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits.

Other Requirements

• Eligibility for a Working with Children Check or professional exemption.
• Legally able work in Australia (proof of eligibility will be requested).
• Fully vaccinated against COVID-19 or have an approved medical exemption.

About Applying

• Job applications will be reviewed as soon as submitted. Please click on ‘Apply Now’ to submit an application.
• We're committed to enhancing employment opportunities for individuals with disabilities or chronic health conditions. We welcome you to share any support or adjustments you need to enable you to participate equitably in our recruitment process. If you have questions or concerns, please speak with the contact person before or during your application. Your information will remain confidential.

For more information or questions about the role, please contact Michelle Wells on 0457 397 719 or michelle.wells@actforkids.com.au or Deb Olsen on 0438 794 488 or deb.olsen@actforkids.com.au using the subject line: Program Coordinator - Townsville enquiry via EthicalJobs.

A position description is attached.