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Team Leader - Residential Services

Australian Community Support Organisation (ACSO)

Is this you?

  • Looking for a leadership position where you can develop a high-performance team and champion positive change in the justice system?
  • Are you a motivated individual looking for the opportunity to lead and nurture a team of support workers, driving exceptional outcomes for clients in need?
  • Passionate about helping individuals with disabilities and an offending background to develop essential life skills and create positive reintegration opportunities?

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting forensic clients to re integrate back into the community. If this sounds like you, read on!

What ACSO can offer you

  • Full time, permanent position available. South East Melbourne location!
  • $93,860 base salary + 11% superannuation + NFP salary packaging options (more after tax $ in your pocket!)
  • Annual leave loading of 17.5%
  • Learning and development opportunities, including access to ACSO’s leadership development program and a dedicated leadership coach
  • Wellbeing initiatives such as free flu vaccines, wellbeing and professional development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter!
  • Flexible working arrangements, including options for an accrued day off or compressed fortnight in line with operational requirements
  • Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation.

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

About the role

Reporting to the Program Manager, you will be responsible for managing the day-to-day service delivery and leading your team to ensure quality client outcomes. 

Success as a Team Leader requires you to have strong leadership qualities, an enthusiasm for supporting and developing others, and a sound understanding of SFDA service provision.

The beauty of this role is that no two days are the same! Therefore, you’ll be someone who loves variety, presents with a calm demeanour and is comfortable juggling competing priorities in a fast-paced environment!  Given this is a 24/7 supported service, you must be flexible in your availability to provide leadership support and presence.

About the program

Our Specialist Forensic Disability Accommodation (SFDA) program provides day to day support to people with a disability who have had contact or are at risk of having contact with the justice system. Our residents are supported to develop their independent living skills and navigate their individual circumstances to positively participate in the community.

Funding bodies associated with this program are the Department of Families, Fairness and Housing (DFFH), the Department of Justice and Community Safety (DJCS), and the National Disability Insurance Scheme (NDIS), therefore the management of service delivery and contracted KPIs are crucial to this position.

What we’re looking for

  • A minimum Certificate IV, with Diploma level being desirable in Community Services, Disability, Mental Health or a similar field with equivalent relevant experience
  • Ethical, self-motivated and committed to helping others achieve their goals
  • Knowledge of the National Disability Insurance Scheme (NDIS) and experience working with NDIS-funded Services.
  • Prior experience in a supervisory or leadership role preferred
  • Knowledge of the challenges faced by those leaving the prison system, and an interest and willingness to work with those presenting with high-risk offence histories
  • Demonstrated experience in the achievement of KPIs
  • Excellent communication and stakeholder management skills
  • Capable of establishing and maintaining clear professional boundaries
  • A strong sense of personal accountability and resilience

How to apply

If you think you’d be a great fit – we’d love to hear from you!

To apply and view the position description (PD), please visit our careers website and provide a copy of your resume, a brief covering letter answering the below questions:

  • Your motivation for applying 
  • How you meet our selection criteria and what you bring to ACSO, the role and the program 
  • One work and one personal related achievement you’re proud of 

As ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance before they commence employment in this position.

To learn more about this position, please contact Norman Vella, Program Manager – Residential Services, on 0418 779 516.

Applications may close early if a suitable candidate is found sooner, so we recommend applying early!

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia’s first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

ACSO recognises the right to a safe and inclusive service without bias and aims to provide a safe working environment, one which seeks to protect those affected by domestic and family violence and holds those who may use domestic and family violence to account, whilst supporting positive behaviour change.

ACSO embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.

How to apply

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