• Rate: $42.84 per hour ($84,651.84 per annum full time) which includes a mandatory salary packaged vehicle plus guaranteed super contributions. Other generous salary packaging benefits are available.
• Position involves travelling predominantly in South West Sydney, plus occasional travel to assist clients in Western Sydney and the Nepean Blue Mountains region.
• This is a full time, fixed-term contract covering for maternity leave for 12 months.

What is the role?

As a Case Manager with Access Care Network Australia (ACNA), you will bring your commitment to wellness and holistic, strengths-based practice through daily work involving assessments and case management of our clients.

Our clients, discharging from NSW public hospitals or in the community, require support to prevent re-admission. We support people living in the community, who require strategies, support and services, to continue living in their home environment.

You will work autonomously whilst enjoying connection with your team. Assessments take place in public hospitals across South West Sydney (and occasionally Western Sydney and Nepean Blue Mountains) as well as in clients’ home. During the assessment you will develop a thorough, individualised support plan in consultation with the client, carer and/or family that builds on the person’s abilities and addresses the needs whilst adhering to the principles of the wellness approach. You continue to support your clients by providing short, medium and/or longer-term case management that aligns with the individualised support plan.

What will a typical week look like?

• Travelling in your fully equipped and maintained vehicle to a hospital or client’s home to conduct the initial assessment or review.
• Communicating with referrers, clients, families, advocacy, community health specialists, service providers and other program contacts in your case management activities.
• Developing support plans and making case notes to accurately document the client’s journey.
• Working as part of a skilled team to expand your knowledge, networks and career.

Who are we looking for?

You are a great communicator, organiser and excited to be part of a busy, fun and focused team.

People will have called you authentic, fun, genuine, brilliant, approachable, a bit cheeky, helpful, caring, and relentless.

If you are working in community services, love being busy and managing your own time…and have experience in case management then consider joining the us, a forward-thinking and innovative not-for-profit organisation. What does ‘experience’ mean? You have a Certificate IV or higher in Community Services and/or experience working in the community to achieve outcomes for people, using methods and practices aligned to case management.

Before starting work with us, as part of the compliance process, you will need to undertake a national police check, complete a pre-placement health questionnaire, undergo reference checks, provide evidence of your drivers licence, and Category A Vaccinations in line with NSW State Health Policy, and have a valid WWCC.

About ACNA

Our charter says:

Access Care Network Australia provides assessment, coordination and case management services to connect eligible people with supports that build on their strengths.

We're in business to change lives.

We do that by helping our clients (and their families) get the support they need to live life their way.

What does it take to do what we do?

3 things. People. People and people.

We hire only in the words of clients – “amazing beautiful souls” and never break that rule. We hire when we are confident people have what it takes to make a difference. Think you do? Then join us!

We love all ages and life stages. If you need a little flexibility and want to be part of a team that bubbles with life experiences, that’s us!

We measure success in people, not data points. Data points don’t capture the life-changing impact of an assessment that gives a daughter’s 92-year-old father the renewed confidence to live independently. We get a front row seat to these amazing client stories that remind us why we’re here.

What makes us tick?

Our mission is simple, hire the best and support them to deliver really great service experiences.

But at ACNA, this isn’t something we just write on a poster: ‘being our best’ is a way of life. It’s our credo. It’s a life-long personal commitment to be…

Always learning
Always growing
Always sharing.

These values shape our thinking on Diversity & Inclusion. That is, it needs to be more than a one-off project or an annual membership. Diversity & Inclusion needs to permeate everything we do. We need to raise awareness, remove barriers, and to champion. We need to make it our first consideration in everything we do.

We can only achieve when our teams are truly reflective of the diverse communities we serve. The more diverse and inclusive our teams are, the better we are at serving people from every background.

Whoever you are, if you are skilled and actively support our values, we encourage you to apply. If you require adjustments or support during the recruitment process, please contact [email protected] using the subject line: Case Managers - Out of Hospital Care enquiry via EthicalJobs or 1300 972 920 to discuss.

Ready to Apply?

Simply click 'Apply Now' and answer our survey. No letter or response to selection criteria is required. Be ready to attach your CV.

Our recruitment process is a little different! We use activities to provide an opportunity to get to know us and understand the role.

You will need to be available for recruitment activities (about 2.5 hours in total) during December. We look forward to welcoming our new team member in January 2024!

Questions?

Learn more about ACNA here including our benefits such as flexible working, salary packaging and career opportunities.

If you have anything you would like clarified, contact us via [email protected].

A position description is attached.