• 3 - 5 days a week
• North Ryde Location
• 12 Month contract
• Level 1

Are you a looking to start your career in IT?

Are you passionate about social inclusion and improving the lives of people living with disability?

Who are we?

We are Achieve Australia. Our mission is to achieve social inclusion for people with disability. Every day we work hard to deliver on the right of people with disability to achieve meaningful and valued lives. We are building extraordinary lives!

With over 65 years' experience we are still innovating in disability accommodation and support; and we now have the opportunity for a Help Desk Officer to join our ranks.

What we offer:

• Salary packaging benefits
• Great supportive team environment, with a constant learning focus
• Purposeful and value-driven work
• Heavily discounted gym membership

Job purpose:

As a key member of the ICT Support team the Help Desk Officer will be responsible for the delivery of a quality and fit-for-purpose level of technology support for the organisation's business systems footprint.

Main responsibilities:

• Answer, evaluate and prioritise requests for assistance from users experiencing problems with hardware, software, client networking, telecommunications and audio-visual and other IT related technologies.
• Provide support for mobile devices (iPhones, iPads, etc)
• Documents and track work in ITSM (Incident management ticket recording system) as appropriate, assign tickets to other support or resolver teams and assist with the warrant repair process

Requirements:

• Completed or close to completion of tertiary qualifications or equivalent in an ICT or associated business discipline
• 1 - 2 years experience in a similar role
• Experience and successful delivery of desktop support services and User administration in Active Directory environment
• Knowledge and understanding of the need to meet customer expectations and that all jobs must be completed to the satisfaction of the client
• Aptitude in business system technology support, administration and/or reporting
• Aptitude/willingness to improve skillset in the technology support space and add value to an existing support team
• Detailed knowledge of End User device hardware and installation
• Demonstrated experience with Microsoft Technologies in a cloud environment

Tech stack:

• Windows infrastructure
• Exchange
• Office 365
• Sharepoint
• Active Directory
• Networking - Routing and Switching (Preferred but not essential)

Desirable:

Experience in technology support delivery in a number of areas including:

• Windows 10 environment on PC
• Remote S/W deployment methodologies
• Android and iOS support
• Networking
• Azure tenancy management
• Azure suite of MS applications
• SaaS and in-house served applications
• MSSQL D/B
• Windows Server platforms

Due to the nature of our client-base, your application will be subject to a number of pre-employment checks; including a criminal history, professional reference checks, driving record et al.