Purpose / Role Overview
The role focusses on customer service supporting the efficient and effective daily functioning and compliance of Advance Community College (ACC).
Responsibilities
Customer Service:
- Provide accurate information, assistance and support to all staff and students as required to maximise effective and efficient service delivery across all areas of the organisation
- Process and record all student payments and assist with site financial transactions as required
Compliance:
- Manage students from commencement to completion including ensuring all information is collected, collated and stored appropriately to meet all contractual obligations, ensuring accuracy of information at all stages
- Maintain accurate electronic student data and records in VETtrak
- Ensure adequate security of office equipment and consumables to prevent undue losses
- Issue Statements of Attainment or Certificates to students in a timely manner
- Maintain ACC filing and archiving systems
Training Support:
- Ensure learner facilities and resources are maintained
- Maintain trainer folders and resources for each course to ensure current, compliant, efficient and effective delivery
- Maintain training resource materials as required
- Collate and organise administrative tasks that ensure efficient commencement of training courses, including: student enrolment packs, production of learner guides, stationery supplies, production of training plans, file establishment and maintenance
Continuous Improvement:
- Participate in continuous review and development of ACC policies and procedures
- Participate in staff meetings, policy and organisational development activities
- Develop understanding of the VET Sector
- Assist with ensuring compliance with funding and regulatory authorities to meet contractual obligations
Communications:
- Establish and maintain effective relationships with a range of internal and external stakeholders
- Ensure interactions with stakeholders are handled confidentially, sensitively and respectfully
- Deliver quality customer service
General:
- Comply with all relevant ACC policies and procedures, and legislative requirements
- Plan and organise work, set priorities, exercise initiative and sound judgment and meet changing and conflicting deadlines
- Professionally manage information and ensure that all confidential information is protected appropriately
- Attend all meetings, information sessions and professional development as required
- Other duties consistent with the responsibilities and duties of the position
Skills and Attributes
Essential Skills:
- Excellent administration and/or office management skills
- Excellent time management and organisational skills
- Strong organisational and problem-solving skills
- Ability to interpret and understand relevant contracts, guidelines and regulatory frameworks
- Ability to work autonomously and collaboratively
- Excellent interpersonal and communication skills (written and verbal) with ability to establish friendly and professional rapport
- Proficiency with Microsoft Office software
Attributes
- Team player
- Enthusiasm
- Professionalism
- Confidence
Qualifications and Other Requirements
- Minimum Certificate III in Business Administration and/or a minimum of three years in an administrative role
- Current Working with Children Clearance
- Current Driver’s Licence