• Working in a non for profit community based service
• Based in Townsville
• Working in an inclusive environment with industry leading flexible working arrangements, including 9-day fortnight

Our Case Managers are responsible for the case management of a Parents Next Program

If successful, you will also be responsible for identifying and implementing a range of solutions that will assist our clients into gaining sustainable employment, whilst maintaining compliance as stated within the contracted agreement and Access Community Services policies and processes.

You will be expected to utilise principles of innovation and best business practices, while applying sound knowledge of labour market demographics, job seeker cohorts and employers across the regions that you are employed in.

You may also be responsible for managing ongoing monitoring and support for both employers and clients, once a client has been placed.

In this role you will work as part of a dynamic team delivering quality Community Employment Services or Parents Next program to culturally and linguistically diverse, disadvantaged people and disabled clients.

You will need experience/competence in the following;

• Reverse marketing and cold calling.
• Case management.
• Proven ability in working to targets and KPI's.
• Strong relationship building skills.
• Excellent communication skills
• Administration and compliance
• Working in employment services
• The ability to promote the organisational objectives, mission and values to the clients that you are managing

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. SSI expects all applicants who can be safely vaccinated for COVID-19, to be so. This is also a pre-condition to ongoing employment.

Should you require further information about the role please contact [email protected] using the subject line: Case Worker - ParentsNext - Townsville enquiry via EthicalJobs.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks.

Should you require adjustments please email us at [email protected] or call Nicola on 0421 646498.