• South Hedland, Port Hedland, Karratha & Pilbara WA
• Indigenous & Multicultural Services (Community Services & Development)
• Full time

About Us

Karlka Nyiyaparli Aboriginal Corporation RNTBC (KNAC) is the registered native title body corporate for the Nyiyaparli People with approximately 400 current members. 

The Nyiyaparli People are the Traditional Owners of approximately 36,684 square kilometres of land and waters in the east Pilbara region, including the Aboriginal communities of Jigalong and Parnpajinya, several pastoral leases and significant mining operations. Locations within the Determination Area are places of particular significance to the Nyiyaparli people, including ceremonial sites, songlines, permanent pools and natural resources.

Position Purpose

We are seeking a dedicated and detail-oriented Member Support Officer to join our Community & Corporate Services team. This dynamic role will involve greeting members and visitors, handling phone inquiries, managing mail, assisting with meetings and events, and performing clerical duties. The role also focuses on supporting our members by addressing their inquiries, helping with forms and documentation, and ensuring compliance with KNAC policies.

This role requires a strong commitment to providing excellent customer service, organisational skills, and the ability to handle confidential information. You will also support community events and workshops and provide referrals to other services when necessary.

Key Responsibilities

• Provide frontline member support by greeting visitors and addressing phone and email inquiries.
• Assist members with applications, ensuring compliance with KNAC policies, and process documentation promptly.
• Maintain accurate records of member support services and document daily statistics.
• Support the organisation of meetings, workshops, and community events.
• Manage reception duties, including handling mail, updating calendars, and maintaining the office environment.
• Provide effective communication with all members, clients, suppliers, and stakeholders, ensuring a professional and welcoming atmosphere at all times.

Skills & Experience

Essential:

• Previous experience in a customer service or administrative role.
• Experience working with Nyiyaparli people or other Aboriginal communities.
• High attention to detail and excellent organisational skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn other software systems.
• Strong communication and interpersonal skills, with the ability to handle sensitive information with confidentiality.
• National Police Check.

Desirable:

• First Aid Certificate (HLTAID011) or equivalent.
• Mental Health First Aid Certificate.
• CPR Certificate (HLTAID009) or equivalent.

Why Join Us?

Working with KNAC offers the opportunity to contribute meaningfully to the Nyiyaparlicommunity.

We offer a supportive work environment and a competitive remuneration package that includes:

• Competitive Salary and Benefits.
• Salary sacrifice options.
• Professional development allowance.
• Additional 1-week Annual Leave for remote location.

To Apply:

Click Apply Now below to submit your application.