• Level 2

About the Organisation

Barnardos Australia is one of Australia’s leading children’s social care agencies, focused on building relationships between children, young people, their families and the community. Over the next 5 years, Barnardos commits to supporting more vulnerable children to thrive through effective evidence-informed and research-based programs.

About the Role

Barnardos are looking for a full-time permanent ICT Support Officer Level 2 based at the Barnardos Head Office in Ultimo, Sydney.

Reporting to the IT Operations Manager, the ICT Support Officer Level 2 will be responsible for;

• Ensuring the timely response to, and resolution of, raised incident tickets from the organisations user base within a Microsoft based technology platform.
• Contributing to ICT team knowledge through the effective documentation of service incidents and resolution steps.
• Supporting our sites and staff in a web of work that encompasses all of NSW. There may also be occasional requirements to travel and support sites and staff in greater NSW and the ACT.

About You

To be successful in the ICT Support Officer Level 2 role, you will ideally have;

• TAFE diploma or University degree in technology, computer science, Networking or information security or equivalent industry experience or certifications such as COMPTIA-A+, MCP or MCSE.
• Demonstrated Customer Service experience in a previous role, ideally in a technical capacity such as IT Support or MSP
• Experience in a LVL1-LVL2 IT support role, triaging and handling complicated technical issues
• Knowledge of ITIL service methodology (ITIL Foundations certification).
• Desktop support knowledge. You must be familiar with end user support and administration through Active Directory, Azure Active Directory and o365 Administration to be considered for this role.
• Knowledge of Windows Server, Exchange coupled with generalist networking skills around wireless and networking IP configuration
• A current driver’s license and clean driving history

Applicants from an Aboriginal or Torres Strait Islander background are strongly encouraged to apply. Aboriginal and Torres Strait Islander staff are further supported by the Aboriginal Cultural Unit (ACU) and Barnardos Indigenous Group (BIG) to meet their cultural needs within the organisation. For more information on how Barnardos support Aboriginal staff wanting to work for Barnardos please get in touch.

Benefits of Working for Barnardos

At Barnardos, we provide opportunities for development through individual and group mentoring, secondments, acting up and project work. Our benefits include flexible working arrangements, cultural leave, a day off during NAIDOC week, additional annual leave during Christmas/New Year break, volunteer opportunities at community events and many more.

Salary: $60,000

Packaging available to receive $15,860 of your salary tax free.

To be considered for roles with Barnardos you will need to have (or be willing to have conducted) a National Police Clearance and current Working with Children check Clearance (or APP number) and for the ACT a Drivers History Check, Working with Vulnerable People Card and CYPS Check.

Expressions of interest

To register your interest hit APPLY NOW and submit your Resume. Please note adverts will expire once we receive enough suitable applications. For a confidential discussion please call Zoe Banbury on 02 9218 2346