• Attractive salary packaging options available
  
• Part Time position (0.6) FTE
• Flexibility to work both from home and the North Ryde, NSW office!

Dementia Australia is the national peak body and source of trusted information, education and services for the estimated half a million Australians living with dementia, and the almost 1.6 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. Our commitment to a shared set of values shapes our decisions, actions and behaviours towards achieving our core purpose and strategic priorities.

• We connect by promoting a people centred way of working and respecting all
• We collaborate in a supportive manner with each other, other teams, clients and external parties
• We commit to our purpose and direction, accountable for our actions and support the innovations, reshaping the way we do things

We are seeking a passionate and dedicated Administration Officer at our office based in North Ryde, NSW to support our Client Services team. The Administration Officer – Data and team support is a pivotal part of the national client services team responsible for the provision of accurate, consistent review and reporting of data of National Dementia Helpline service metrics to support ongoing performance monitoring and continuous improvement.

This position will also provide administrative and clerical support to Helpline management and team members to support the delivery of high quality, efficient and effective services for our clients and their families.

Reporting directly to the Quality and Coaching Lead, you will also be responsible for:

• Producing regular and adhoc reporting requested by Helpline management, in a timely fashion with high attention to detail using Helpline systems including 8x8 Telephony System, IPOCC and CRM
• Cleansing, transforming, validating, or analysing data with the purpose of preparation of timely reports including presentation of data in charts, graphs and tables
• Assisting with updating helpline flowchart referral charts using Visio Standard, making changes and distributing as required
• Providing administrative support to management and team members as required to fulfil the objectives of the National Dementia Helpline
• Other administration activities as requested by management

To be successful in this role you will be a team player, have excellent interpersonal communication skills and meet the key selection criteria outlined below.

Key Selection Criteria:

1. Ability to prioritise workload demands and cope calmly, effectively under pressure
2. High level attention to detail
3. Proven capacity to maintain confidentiality and respect the privacy of clients, managers and other employees
4. Proficiency with the Microsoft Office suite, including Word and Outlook, and advanced Excel
5. High level experience working with data, including ability to analyse data and prepare clear and accurate reports, including charts, graphs and tables within a complex multi-system working environment

Qualifications:

• Tertiary qualifications and/or relevant experience. Certificate III in Business Administration would be highly regarded

If you thrive on activity and are looking for the next challenge as part of a dynamic team, we would like to hear from you. In return you will be offered a flexible and supportive environment as well as a number of attractive staff benefits. You will be making a difference in the lives of people living with dementia, their families and friends.

Please complete this online application form starting below. You will be required to provide a cover letter outlining your response to the key selection criteria within the application process. You will also be requested to attach a copy of your resume. For specific role enquiries, please contact [email protected] using the subject line: Administration Officer - Helpline Data and Team Support enquiry via EthicalJobs.

Please note:

Applications that do not contain a covering letter that addresses each of the key selection criteria will not be considered.

Dementia Australia reserves the right to close recruitment for this position as needed.

To view the position description, click Apply Now.