Join us as we help organisations build better speak-up cultures

Your Call is Australia’s largest independent whistleblowing service and a world leader in the Governance, Risk and Compliance (GRC) industry. We are trusted by more than 800 organisations including ASX listed companies, private companies, government and not-for-profits. We are looking for remarkable people, who are passionate about ethics, integrity and delivering excellent client services.

Your Call is led by its values, which fuel our purpose: To empower ethical behaviour in the pursuit of creating positive workplaces by giving a voice to all.

The Your Call difference

• Work for a purpose-led certified B Corporation, helping to enhance the corporate governance of high-profile organisations.
• Create a harmonious work/life balance via our hybrid and remote working practices
• Experience our benefits, which align to our values, including an annual wellness budget, training fund and paid reflection leave.

Your opportunity – Operations Manager

As the Operations Manager, you will be responsible for the end-to-end operations of the Your Call whistleblower reporting services as well as a key partner in the execution of our business strategy. You will be a key decision maker, report directly to the CEO and drive our operational plan. As Your Call transitions into its next chapter of growth, you will manage operations and develop new initiatives to drive excellence and the continued growth of the business . You will meet business objectives by balancing service delivery with innovation and excellence in client care.

What you’ll bring to the role

• 7+ years’ experience in a role with transferable skills.
• Tertiary qualification in related field.
• Exceptional communication and interpersonal skills.
• Well-developed analytical and conceptual thinking skills to support decision making.
• Demonstrated ability to work to deadlines and adhere to regulatory requirements.
• Excellent organisation and attention to detail skills.

Nice to have but not essential:

• Experience managing high volume / high quality advisory services.
• A background in quality contact centre management or 24-hour telephone crisis support services.
• Familiarity with ISO Quality Management 9001.

Key deliverables and responsibilities include:

• Manage the whistleblowing disclosure process, ensuring operational rigour, and a high quality of delivery and support.
• Lead the implementation and onboarding process for new clients.
• Manage the rostering, daily output and professional development of Disclosure Officers.
• Maintain and build trusted relationships with key clients and business stakeholders.
• Manage business operations and employee productivity, to build a highly inclusive culture, ensuring team members thrive and organisational outcomes are met.
• Identify and deliver operational process improvements.
• Collaborate with the CEO in driving organisational vision, global operational strategy, and hiring needs.

More than a job

A move to Your Call is not simply another step on the ladder. We want your move to benefit your whole life.

Work should be meaningful and enjoyable, but it shouldn’t be everything. We support our team members by understanding everyone has unique requirements and circumstances. We are committed to the health and wellbeing of our people.

To facilitate some of what we provide includes:

• An annual well-being budget.
• An annual professional development budget, with 2 hours a week reserved for something new.
• An Employee Assistance Program.
• Gender neutral paid parental leave.
• Paid reflection leave.

Actions speak louder than words which is why we:

• Became the first Whistleblowing service firm globally to become a Certified B Corporation. We’ve been awarded as a B-Corp World Honouree in the categories of ‘Best for Overall’ and ‘Best for Customers’ in 2019, 2020 & 2022.
• Pursue other important social initiatives such as our involvement as an official charity partner of the Alannah and Madeline Foundation. Your Call also funds programs for children to learn what proper ethical and positive behaviour is and how to act in groups. The programs aim to prepare tomorrow’s leaders to have the courage to speak up and be ethical champions.

Our Future

Your Call is seeing high growth in a rapidly changing regulatory environment. This is an exciting opportunity for you to be part of our next chapter of growth and expansion.