About Us

Wesley Mission Queensland is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.

We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story. Join us and be part of a story you'll love to tell.

About the Role

The Administration and Intake Officer will work closely with the Way Back Support Service Manager and the Suicide Prevention Services Manager to ensure that the daily administration function of both the WBSS and other Suicide Prevention Services run efficiently and effectively to provide a quality service to people and families/ friends. This role will be responsible for the processing of all referrals and conducting intake screenings.

About You

Qualifications, Knowledge and Requirements:

Essential:

1. NDIS Worker Screening Clearance held before commencing.
2. NDIS Worker Orientation Module 'Quality, Safety and You completed before starting.
3. Possession of a diploma or certificate in a relevant discipline (such as Diploma in Practice Management or Business Administration) and/or substantial experience in a similar role in mental health or community services sectors.
4. Demonstrated administration skills with understanding of Microsoft Office 365 applications, PHN database, Iris, CIMHA and, Tech One.
5. Demonstrated ability to utilise highly developed interpersonal skills and specialist knowledge to efficiently manage administration and IT systems.
6. Highly developed communication skills, including written & verbal communication, customer service skills and good telephone manner, and the ability to engage with people, clinicians, staff and stakeholders.
7. Experience with communicating with people experiencing emotional distress and ability to provide ad-hoc intervention & triage response to clients' needs
8. Must possess excellent analytical skills in problem solving, making decisions and developing systems.
9. Must possess excellent time management and organisational skills so as to meet deadlines for reporting.
10. Possess (or can obtain) a working with Children check suitability card.
11. Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Policy throughout employment and prior to commencement.
12. Current Driver's Licence and willingness to drive in the course of work.
13. Relevant probity checks required by legislation and WMQ policy.

Highly Desirable:

1. Tertiary level qualifications in social work, mental health and/or other relevant disciplines.

Why Join Us

Wesley Mission Queensland brings together people who want to make a difference in the lives of others. We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story. We offer our team members:

• Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace!
• Access to salary packaging benefits that enable you to increase your take-home pay
• Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage
• Access to discounts on private health insurance, gym memberships and travel
• Flexible working hours and where applicable a hybrid working strategy

Wesley Mission Queensland offers new employees joining Residential Aged Care, Community Aged Care, Hopewell Hospice, Hummingbird House, NDIS Community Support and Specialist Disability Accommodation teams a bonus of $250 at commencement and $500 at 12 months. To find out if you are eligible, contact the Talent Acquisition Team at [email protected] using the subject line: Administration and Intake Officer enquiry via EthicalJobs.

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Wesley Mission Queensland respectfully acknowledge the Traditional Custodians of the lands on which we work and live. We acknowledge Elders both past and present, whose ongoing effort to protect and promote Aboriginal and Torres Strait Islander cultures will leave a lasting legacy for future Elders and leaders.

Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives and WMQ Policy.