WISE Employment is looking for Level 1 and Level 2 Helpdesk Support Technicians to join the WISE team.

You will support WISE Staff and participants by responding to and resolving IT issues reported through the IT Helpdesk and Call Centre. The level 2 position Technician will be required to install software and create accounts for staff, run test group sessions and set up and maintain testing infrastructure to facilitate remote test group sessions.

Why should you join WISE Employment?

• Excellent salary package including base salary, superannuation, not-for-profit salary packaging (tax savings), a company laptop & iPhone and more
• A thriving organisation that genuinely cares for its people, our customers and the community at large
• Fantastic reward and recognition initiatives and ongoing learning and development (inc. full training upon commencement)
• Access to a generous range of employee benefits, including an annual Diversity Day, the ability to purchase additional annual leave and various healthy lifestyle initiatives
• Access to exclusive benefits and discounts from leading retailers

What you will need to succeed (for level 2)

• A high degree of enthusiasm, initiative, flexibility, innovation and problem-solving ability
• Strong analytical, administrative, organisational, time management, customer service and problem-solving skills
• Three years minimum MS Windows and Office experience
• 1-year minimum IT problem-solving experience
• Strong skills in 2nd-level Windows 10 desktop support
• LAN/WAN network support skills (Active Directory, WINS, DHCP, DNS)
• Experience in troubleshooting and building laptop and PC/Server hardware
• Current driver’s license and the ability and willingness to travel throughout Melbourne and interstate as required, sometimes at short notice
• You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
• Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements

About WISE Employment:

Celebrating 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that is committed to providing quality employment, training and support to the disadvantaged members of our community, the long-term unemployed and people with disability. We aim to inspire, transform and empower people by connecting them with employers who care.

WISE also operates two highly successful socially inclusive social enterprises along with a range of other programs and services aligned to the needs of the community.

Please visit our careers page, here, to find out more about WISE.

Are you ready to Apply?

Please submit a current resume and cover letter that demonstrates how you meet the above-specified requirements.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our recruitment team at [email protected], using the subject line: IS Helpdesk Support Technicians - Level 1 / Level 2 enquiry via EthicalJobs.

Here at WISE Employment, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community and Aboriginal and/or Torres Strait Islander candidates.