• Permanent Full Time Opportunity
• Parramatta Location
• Leading Not for Profit Organisation

Vision Australia is a leading national provider of blindness and low vision services in Australia.

Vision Australia exists to support people who are blind or have low vision to live the life they choose. Vision Australia provides services to more than 25,500 people clients from 35 Vision Australia centres in Victoria, New South Wales, the Australian Capital Territory, Queensland, South Australia and Western Australia; and through outreach programs in the Northern Territory and Tasmania.

An exciting opportunity awaits an experienced IT Customer Support Specialist to join our team in Parramatta.

Responsibilities:

As an IT Customer Support Specialist at Vision Australia you will:

• Provide desktop support, encompassing PCs, printers, systems to user groups across the business
• Provide support for business applications (e.g. SalesForce, Office 365)
• Troubleshoot hardware and undertake/organise maintenance and repair of PCs and peripheral equipment to ensure stakeholders have desktop access at all times
• Review outstanding incidents and keep key staff/relevant informed of progress
• Provide a consistently high level of service to our customers in a prompt and pleasant manner

Requirements:

To be successful in this role you will have:

• Relevant tertiary certificate in information technology or equivalent
• Demonstrated ability to provide customer service that maintains a high level of customer satisfaction
• Experience with all Windows desktops operating systems
• Knowledge, exposure or experience with Windows XP/7, Active Directory, MS Office Suite, MS Lync and Skype[DM1]
• Experience with Salesforce is highly desirable.

Working as part of Vision Australia you will enjoy a values based organisation with benefits including:

• Friendly values based working environments
• Generous salary packaging options
• Exciting career paths
• Exceptional professional development opportunities
• Flexible working arrangements

We’re always on the lookout for energetic, motivated people who share our values to be Person Centred, Accountable, Collaborative, Commercially Focused and Agile.

Do you want to become a part of a team that supports a future where our clients have the opportunity like never before to live the life they choose? Please select the 'Apply' button below to be taken to our online application process.

Applications should consist of a full resume and a cover letter. Candidates should address the essential job competencies as outlined the position description and should also consider and be able to demonstrate Vision Australia’s organisational values which are central to the organisation’s culture. Applications should be uploaded as a word file. Please note pdf documents are not accepted for accessibility reasons.

As part of Vision Australia’s commitment to being an inclusive employer and embedding a culture where staff, volunteers and clients can be themselves and feel safe, and to protecting the best interests and safety of children and vulnerable people, successful applicants will be subject to a number of pre-employment checks including criminal history and working with children.

We encourage applications from candidates who are blind or have low vision.