The Victorian Legal Services Board and Commissioner (VLSB+C) is the regulator of the legal profession in Victoria. We are responsible for regulating lawyers through the granting of licences as well as investigating and acting on enquiries and complaints from the public. As a modern regulator, we are committed to educating lawyers about current and emerging issues to drive innovation, compliance and harm reduction, and improving the public’s understanding of the legal sector to ensure all Victorians have access to effective and high-quality justice. Our people are passionate about maintaining and protecting the rule of law by ensuring the integrity of the legal profession.

About the Position

We are currently looking for two Enquiries and Review Officer's to join our team, one Ongoing and one for a fixed-term period.

The Enquiries & Review Officer is responsible for acting as the face of the VLSB+C by taking all enquiries from the public, consumers and lawyers, whether received by telephone, online, or in person; and either seeking to resolve these if resolution is appropriate or alternatively referring these within the Division for handling.

The Enquiries & Review team acts as a “concierge” for consumers and lawyers and serves as a single point of contact to help them navigate the various parts of the organisation. It assesses the needs of those contacting our office, triages and directs enquiries and complaints to appropriate areas of the organisation, and resolves enquiries and complaints within the team. The team is also responsible for managing licensing enquiries and the PC renewal process, and maintains the lawyer register.

About You

The role requires:

• Relevant experience in a customer service, complaint handling, government or regulatory environment with experience in complex or advanced case management.
• A well-developed understanding of the operation and regulation of legal practice
• Ability to obtain a high level of understanding of how to interpret and apply legislation and case law relating to complaints made against lawyers.

Culture and benefits

At VLSB+C we value our employees, and we offer a professional and friendly environment that focusses on delivering high-quality services. We are driven by our culture and values, which underpin the work we do: we value relationships; we are professional; we adapt; we are courageous and authentic and we collaborate.

Our employees have access to a range of benefits, including:

• Competitive remuneration
• An environment that genuinely supports work-life balance with attractive leave options and flexible working arrangements
• A calendar of wellbeing programs
• Extensive learning and development opportunities

The Application Process

When submitting your application, please attach your CV and responses to the key selection criteria questions in the Job Application form (MANDATORY). Individual responses to “key selection criteria” listed on the Position Description are not required. Attachments can be uploaded in either Microsoft Word or PDF format. Employment of successful candidates will be subject to a National Police Check.

For all enquiries regarding this position, please contact Georjeana Brennan on (03) 9679 8089 or Vesna Petrovski on (03) 9679 8023.

The Victorian Legal Services Board and Commissioner (VLSB+C) is committed to Equal Employment Opportunity, ethical practice, and the principles of Cultural Diversity and social inclusion. We continually seek to attract and retain a diverse workforce which includes people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures including people of Aboriginal and Torres Strait Islander heritage.

It is the policy of the VLSB+C to provide workplace adjustments for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or adjustments to fully participate in the application/interview process, please contact Ramez Dabdoub, People & Culture Business Partner on 61 (03) 9679 8088 or at [email protected].