About the Position

The Enquiries & Review Liaison reports to the Assistant Manager, Enquiries & Review. It is responsible for handling enquiries received by consumers and lawyers, and receiving and assessing complaints made about lawyers, referring them internally within the Division or to other teams within the organisation. It has regular contact with internal and external stakeholders including other managers and Division staff, members of the public, complainants, lawyers, law firms and professional associations

Key responsibilities

• Undertake advanced case management to assess and resolve second tier consumer and lawyer enquiries and complaint referrals received by Enquiries & Review Officers
• Conduct preliminary assessments of new complaints, accurately assessing the issues and the possible application of the Legal Profession Uniform Law (Vic), obtaining necessary information to develop options to resolve or resolve issues as appropriate
• Provide guidance and provide specialist concepts and policies to lawyers and law practices on routine matters including registrations, practising certificates, and statutory deposit accounts, based on VLSBC's policies, procedures, guidelines and relevant legislation
• Prepare reports, recommendations and associated correspondence on complex issues, and maintain appropriate records
• Enter Tribunal decisions on the RODA as directed by the Manager

Qualifications

• A tertiary qualification in law will be highly regarded but not essential

Culture and benefits

At VLSB+C we value our employees, and we offer a professional and friendly environment that focusses on delivering high-quality services. We are driven by our culture and values, which underpin the work we do: we value relationships; we are professional; we adapt; we are courageous and authentic and we collaborate.

Our employees have access to a range of benefits, including:

• Competitive remuneration
• An environment that genuinely supports work-life balance with attractive leave options and flexible working arrangements
• A calendar of wellbeing programs
• Extensive learning and development opportunities

For all enquiries regarding this position, please contact Vesna Petrovski on phone: (03) 9679 8023.

The Application Process

Click the "Apply Now" button. When submitting your application, please attach your CV and responses to the key selection criteria questions in the Job Application form (MANDATORY). Individual responses to ‘key selection criteria' listed on the Position Description are not required. Attachments can be uploaded in either Microsoft Word or PDF format. Employment of successful candidates will be subject to a National Police Check.

The Victorian Legal Services Board and Commissioner (VLSB+C) is committed to Equal Employment Opportunity, ethical practice, and the principles of Cultural Diversity and social inclusion. We continually seek to attract and retain a diverse workforce which includes people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures including people of Aboriginal and Torres Strait Islander heritage.

It is the policy of the VLSB+C to provide workplace adjustments for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or adjustments to fully participate in the application/interview process, please contact Ramez Dabdoub, Senior People & Culture Business Partner on (03) 9679 8088 or at RDabdoub@lsbc.vic.gov.au using the subject line: Enquiries and Review Liaison enquiry via EthicalJobs.