• Utilise your relationship building skills to lead the engagement with internal University stakeholders and external providers, ensuring the proactive management of critical incidents
• Full-time, continuing position offering a remuneration package of $147K p.a., including leave loading and a generous employer’s contribution to superannuation

About the opportunity

The Student Wellbeing team is in a period of exciting transformation in order to align with the University’s strategic plan, developed to deliver an outstanding student experience. In light of this, we are seeking an experienced Incident Manager who will act as the central contact and coordination point for Safer Communities’ response to critical incidents, providing direct case management of critical incidents including traumatic events, or the threat of a traumatic event (within or outside Australia) that causes extreme stress, fear, or injury to one or more students. Critical incidents are often highly time sensitive and this position is required to be available ‘on-call’ for after-hours emergency calls relating to critical incidents.

Reporting to the Manager, Safer Communities, you will work closely with the Critical Incident Liaison Officer and the Safer Communities Team Lead to coordinate, monitor, and report on critical incidents affecting students. The Incident Manager collaborates closely with the Safer Communities Team Lead to coordinate the overall service delivery of the Safer Communities team. You will also lead the development of an annual Action Plan for the function, including training programs and early intervention initiatives, based on data analysis, in line with current research and best practice, and to support wider University strategy and initiatives.

About you

The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for an Incident Manager who demonstrates:

• a tertiary qualification in a relevant field and extensive experience working in a safety or support service role including managing serious or high-risk incidents and issues
• proven experience in the critical incident field within similar organisations, possessing a strong knowledge of management of critical incidents affecting students
• familiarity with the external regulatory environment, regulatory agencies, and related reporting requirements
• strong problem-solving skills, including demonstrated ability to take initiative and exercise sound judgement in resolving critical incidents
• high level communication skills and demonstrated ability to brief and liaise with senior stakeholders in time sensitive and complex matters.

Other

This position is designated as involving child-related work. To undertake or remain in this position, you are required to apply for and obtain a Working With Children Check clearance in accordance with the Child Protection (Working With Children) Act 2012.

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

For more information on the position and University, please view the position description available from the job’s listing on the University of Sydney careers website. If you have any additional questions, please contact Annabelle Hung on [email protected] using the subject line: Incident Manager enquiry via EthicalJobs or 02 8627 9746.

All applications must be submitted via the University of Sydney careers website by clicking Apply Now and search by the job requisition number 0081335 to apply.

Please note: Visa sponsorship is not available for this position

If you are a current employee of the University and would like to submit an application, please login into your Workday account.

Navigate to the Career icon on your Dashboard once logged into Workday and click on the USYD Find Jobs report to apply.

The University of Sydney is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

© The University of Sydney

The University reserves the right not to proceed with any appointment.