This position reports to Regional Director (New England)

Job Type: Permanent part time (min 20 hours a week with the full-time possibility, up to 38 hours a week)

SCHADS award rates and benefits are applicable for the right candidates

The Co-operative Life was founded in 2013 as an employee-owned co-operative to provide high quality, person centred support care for older people and people living with disability. We pride ourselves on our person centred approach and are dedicated to working with vulnerable people and making sure that they don’t slip through the cracks.

We are growing and currently have a Regional Manager vacancy in Inverell city (New England).

Regional Manager is responsible for ensuring the delivery of high-quality consumer-centric services that respect the decisions and life choices of people with a disability. The position leads a team of Lead Support Workers and their teams providing support services to people with a disability or are older across the nominated Region.

The position will work collaboratively with the other members of this team to create consistent, effective structures and ways of working that enable the delivery of exceptional experiences, supports and services. The position has a strong compliance focus, ensuring the safety and quality care and that services meet all regulatory and contractual obligations.

You need to have extensive knowledge of the Inverell community and the complex industry networks within the town relation to NDIA or Aged Care. You should be an empathetic and pragmatic thinker, be able to build the teams of Support Workers, manage systems and support the Regional Director in the co-ordination, planning and workforce administration of the nominated Region.

The role duties:

• Coordinating and managing services to our NDIS/Aged Care customers
• Build networks, partnerships and referral pathways in Inverell
• Managing service provision for customer and assist other team members as needed
• Supporting customer to understand their NDIS plan, goals and objectives.
• Maintaining a continuous improvement culture and be efficient in the delivery of our business strategies
• Assisting customer to strengthen their capacity to establish networks, maintain support services, linkages and relationships
• Providing proactive and effective customer communication and build relationships and capacity with providers and service recipient and their informal supports
• Coordinating Roster on Flow Logic; Manage response to incident Reports
• Recruiting Team members when required
• Liaise with Allied Health Care providers for Resident’s health care appointments
• Organising the set up and maintenance for homes (if requested)
• Adhering to organisational policies and procedures and relevant government legislation and standards

Professional Skills, Qualifications and Experience:

• Minimum 5 years of working experience with supporting people in areas of psycho-social disability support, aged care, dementia, health and well-being OR Minimum 5 years of relevant experience working with the Health, Aged Care, Disability or Community Services Sector
• Tertiary qualification in a relevant discipline (Nursing, Social Work, Psychology, etc as required)
• Equivalent to Certificate IV in relevant studies
• Current Valid First Aid Certificate
• Current NDIS Clearance (which replaced National Police Clearance)
• Current Working with Children check (if applicable)
• Valid working rights within Australia
• Has practical knowledge of managing teams (minimum 3 years of previous managing experience)
• Understanding and knowledge of the person-centred approach
• Understanding and knowledge of NDIS and Aged Care procedures and scope
• Thorough understanding and commitment to WH&S, NDIS Practice Standards, Aged Care Quality Standards
• Individual Support Plan knowledge required
• Experience in mental health, physical and intellectual disabilities and also aged care home support
• A current unrestricted NSW Driver’s License
• Own a smart phone with Internet access
• Well-developed communication (both oral and written) skills with the capacity to prepare reports and correspondence in clear and concise language and the ability to assimilate information from other, present information in a manner appropriate to the purpose and audience
• Proof of 3 doses COVID19 Vaccination requirement being met (including of the validation of the medical exemptions, if any) under the NSW Public Health Order

Interpersonal skills:

• Demonstrated capacity to collaborate as part of a diverse team and work autonomously.
• High level of stress resilience and emotional intelligence.
• Demonstrated ability to solve problems and use initiative.
• Strong communication skills and demonstrated flexibility in methods of alternative and augmentative communication, particularly being able to use active listening skills.
• Highly organised with excellent time management skills. Crisis management experience required
• experience in a team management/administration role

The application form will include these questions:

• Were you born in Australia or best describes your right to work in Australia?
• Do you have a current NSW Australian driver's licence?
• Do you currently hold any First Aid accreditations?
• Do you have a current NDIS SW Clearance for employment?
• What is your connection to the NDIS or Aged care community in Inverell?
• Do you have experience in a team management/administration role?
• Do you have a proof of 3 doses COVID19 Vaccination requirement being met (including of the validation of the medical exemptions, if any) under the NSW Public Health Order?