The Opportunity

Here at Telethon Kids Institute we have a passion to see our researchers and their collaboration partners succeed, achieve research excellence, and translate their discoveries into real-world innovation and impact.

Operating at Telethon Kids Institute since 2019, CliniKids is Telethon Kids Institute’s first team integrating their world-class research with a clinical service. At the heart of our innovative model are children with developmental delay and/or an autism diagnosis, and their families. By working side by side, our exceptional team of researchers and clinicians, led by Professor Andrew Whitehouse, put research into practice, providing families with access to tailored supports and the best evidence-based therapies in the world.

Inklings is an innovative early childhood program within CliniKids, Telethon Kids that increases development opportunities for babies with developmental and social communication delay aged 6 to 18 months. The opportunity is to join this pilot team in the role of Operations Manager.

The Role

Do you enjoy building things from the ground up, and are a collaborative and organised leader?

As our new Operations Manager, you will find this role full of variety and responsibility ensuring that the Inklings pilot has the necessary operational systems, processes and policies in place in support of the Institute’s vision. With a hands on and active approach, operating in a dynamic and fast-paced working environment you will support the Business Manager to assist with getting the pilot up and running, delivering quality services and ensuring all activities run smoothly and within budget.

Some of your key responsibilities will include:

• Develop and maintain appropriate systems to manage the operations of the program and ensure governance mechanisms are in place.
• Project manage the implementation of the proposed digital platform.
• Monitor relevant revenue and expenditure, and provide budgetary estimates and reports.

This is a pilot program, so the role is offered as an initial 12 month fulltime contract, with an option to extend a further 2 years.

About You

This is a challenging and rewarding role that requires dedication to working in a collaborative way and would suit somebody with strong project management and excellent organisational skills.

The key to your success will be your demonstrated experience in the following:

1. Effectively manage complex operations including service development, budgeting and forecasting, business process improvements, change management and continuous improvement.
2. Develop and maintain program SOPs consistent with regulatory frameworks & quality standards required by funders.
3. Experience in the design and implementation of digital solutions such as a client portal.
4. Excellent verbal and written communication skills, including demonstrated interpersonal skills.
5. High level organisational ability, attention to detail and ability to work to tight deadlines and manage competing priorities.

We are driving inclusion and diversity as part of the way we work and embrace the diverse career and life experiences of our staff. If you meet a number of the requirements (and not all), we encourage you to submit your application. We also encourage you to address any career disruptions (if applicable) you may have had in your cover letter.

Our Culture

Our aim is to create a workplace where people are respected and encouraged to fulfil their potential. We encourage a workforce that is innovative, eager to acquire knowledge and enhance skills; we embrace all employee differences and foster a culture that supports diversity and inclusion.

We value our people and offer a generous range of benefits to support you to maintain a healthy work/life balance. These include:

• Salary packaging benefits of up to $15,899 (increases your take home pay!)
• Extra annual leave, including over the Christmas period
• Health and Wellbeing program, Flourish and a great social club
• Flexible working conditions and a great paid parental leave scheme
• Excellent training and development opportunities, including in-house training and access to LinkedIn Learning
• A range of discounts available across a diverse portfolio of financial, healthcare, travel and other services.

How to Apply

We'd love to hear from reliable, passionate people to join our exciting team at Telethon Kids Institute. Please click on 'Apply Now' to navigate to our Career Site to view the Job Description and submit your application.

An updated resume and your cover letter (no more than 2 pages) should specifically address your skills and experience outlined in the “About You” section above.

Applications will only be accepted through our career portal. If you are experiencing technical difficulties with our online portal, please direct your query to [email protected]. If you require reasonable accommodation in completing this application, please direct your inquiries to [email protected].

For more information about the role please contact Rebecca Langford, Business Manager, Inklings.

Contact Email: [email protected] using the subject line: Operations Manager - Inklings enquiry via EthicalJobs.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.