• Mon - Fri | 9.00am - 5.45pm
• 28 days annual leave | Social Club | Onsite Massage
• Close to Southern Cross Station

The Telecommunications Industry Ombudsman is always on the lookout for great people who share a passion for providing exceptional customer service.

Are you passionate about interacting with the public via phone and email? Do you enjoy getting your head around complex complaints? Do you enjoy working independently in a supportive environment? If so, you should consider a career at the Telecommunications Industry Ombudsman!

About us

At the Telecommunications Industry Ombudsman we provide a free and independent dispute resolution service for residential consumers and small businesses who have an unresolved complaint about their phone or internet service in Australia.

Our vision is to deliver an exceptional telecommunications dispute resolution service for consumers, service providers and the Australian community.

About the role

As a Customer Service Officer you will be answering calls and emails from consumers to understand their complaint and determine if their matter is in jurisdiction.

You will be using your highly developed communication and written skills to relate to consumers and help them understand the process as well as analyse complex information and liaise with providers and the dispute resolution team.

This role isn't just about answering calls, it's about providing quality interactions with consumers and ensuring their complaint is captured accurately and professionally.

You'll be there to guide consumers through the complaint process as well as adapting your communication style to meet their needs. You'll also use your highly adept written skills to document complaints and communicate this to phone and internet providers.

What you’ll need

To be successful in this role, you will have completed year 12 and have previous customer service experience within a compliance based environment (i.e. finance, legal, insurance, superannuation etc).

You will be able to demonstrate independence and the ability to remain neutral when listening to a consumer complaint. You'll need a passion for people and a minimum of 2 years recent customer service experience ideally from a phone based role.

You’ll be a confident communicator with the ability to quickly adjust your communication style to meet the needs of our consumers.

Perks and Benefits

Apart from making life long friends and learning a lot about the telecommunications industry, the Telecommunications Industry Ombudsman will provide you with a structured learning program and induction to get you acquainted with the business.

You’ll benefit from 28 days annual leave, subsidised massage, access to free Employee Assistance program (EAP) services and an engaging social club. You’ll also be based close to Southern Cross Station and a multitude of good food and coffee shops.