Supportah is one of Australia's leading providers of industrial advocacy services specialising in representing employees in everything from dismissal claims through to discrimination and underpayment recovery. Our brands include IR Claims, Fair Work Employment Lawyers, Discrimination Claims and Dismissals 'R' Us.

Our phone and online presence runs hot and our clients need to have answers quickly. Your role will be to help diagnose the problem and work with our litigation team to offer packages to support the client.

We proudly offer an affordable model including for low paid workers and apprentices.

The role is a combination of super-responsive business development and client care and also supports the practice manager to make everything come together.

Full training is offered and we have excellent systems internally to support your role.

The role also involves administrative and clerical duties, including electronic scanning and filing, providing clerical assistance to our consultants, arranging client appointments and answering client questions.

Prior legal office work experience is not required, however basic computer and typing skills, together with good organisational skills and attention to detail are a pre-requisite.

Personal Qualities:

The successful applicant will:

• have a high level of computer literacy including the use of CRMs and live chat features
• be enthusiastic and responsive including on the phones
• be able to needs match our various service offerings and sell those prospects to convert to clients
• relate well with both staff and clients who are often going through a tricky time
• be timely, reliable, and take ownership of their work including daily follow up of open leads and helping us achieve a 100% email response guarantee by the end of each day
• be process-driven and prioritise work based on value to the business, the client in a deadline-driven environment