About Support Studio

Support Studio is a different kind of organisation; a place where people, teamwork and fun are prioritised. We provide high-quality supports to people living with mental health and disability. Using a task-focused method of support, we help people turn their goals into outcomes.

About the role

The primary focus of this role is to support the daily operations of our Northern Rivers Team. This involves supporting the team working with people living with mental health or disability through secondary consultation, debriefing, and crisis management. You will also be a point of contact for participants and their supports including families, allied health professionals and support coordinators. This role also involves the running of our popular Social Clubs.

Duties

Shift Management

• Participate in our duty roster, which is a point of contact for staff requiring support and secondary consult whilst on shift.

• When necessary and practical to do so, cover support shifts that are unfilled, or respond in person to support staff on the ground to manage a challenging participant or critical incident.

Strategy and Training

• Actively grow our Northern Rivers team through the recruitment of both new staff and participants.
• Identify ways to grow our organisation sustainably by implementing new programs and expanding existing initiatives such as the Social Club.
• Conduct risk assessments, provide direction to staff, and liaise with other services and supports to ensure a high quality of service provision.
• Monitor the health and wellbeing of all staff and play an active role in wellbeing initiatives including supervision, reflective practice, and the implementation of wellbeing plans.
• Contribute to the continuous improvement of the support we provide by identifying and implementing better ways of working.

Recruitment and Marketing

• Oversee the recruitment, onboarding, training, and ongoing support of staff.
• Play an active role in promoting and marketing the services provided by Support Studio to key stakeholders.

Administration and Meetings

• Attend care team meetings, oversee care plans, and liaise with other informal and formal supports to ensure the provision of collaborative and holistic supports.
• Ensure a high standard of case notes across teams
• Assist with administrative duties that include but are not limited to:
  • Rostering
  • Onboarding staff
  • Invoice processing
  • Approving timesheets
  • Database management
  • Incident reporting
  • Monitor shared emails
  • Referral management

Other

• Other duties as specified.

Our values

We aim to put the people we support at the centre of everything we do; making sure their needs always come first. We also value teamwork and supporting one another. We believe having fun is important too, so you can count on us for a good time.

Why work with us?

You will have access to high-quality supervision, training, reflective practice, secondary consultation and debriefing. We are an inclusive organisation with an environment that is fun, caring and social. We prioritise wellbeing and flexibility and provide a number of initiatives aimed at building resilience and improving health and wellbeing. Our unique method of remuneration ensures our staff are paid what they deserve, and well above the industry standard. The idea being, we attract the best people, who in turn provide the best support.

You will be:

• Highly trained, skilled, and experienced
• A team player
• Hard working, humble and good with people
• Know how to have fun
• Creative, flexible and adaptable
• Organised, reliable and punctual
• Passionate about making a difference in people’s lives

Key Selection Criteria

Essential:

• Current Driver’s License and appropriate car insurance
• National Police and State Working with Children’s Check (Employee)
• Rights to work in Australia
• Current First Aid Certificate (including CPR)
• A willingness to obtain an NDIS Worker Screening Check
• Satisfactory completion of:

• New Worker NDIS Induction Module
• NDIS Worker Orientation Module

• Excellent verbal and written communication skills

Desirable:

• Qualifications in mental health, disability, community services or a relevant qualification.
• Experience leading diverse teams of people.
• Experience providing secondary consultation, supervision, debriefing and reflective practice to staff.
• Experience conducting risk assessments and providing direction to staff in a crisis.
• Experience leading teams working with people living with mental health and or disability.
• A good understanding of the NDIS and existing relationships with key stake holders working across the Northern Rivers.
• Knowledge of the Disability Act 2006 and other relevant legislation, policies and guidelines.
• High level administrative skills

A position description is attached.