• Vital role coordinating a busy Vinnies Support Centre!
• Permanent - Full Time (38 hours per week)
• Based in West Ryde, NSW
• Current NSW Driver Licence is required
• SCHCADS Award, Level 4, hourly rate $36.62
• Generous salary packaging benefits

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hand up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

The Role

As the Support Centre Coordinator, you will play a vital role within our busy Crows Nest Support Centre. You will provide client and customer service support for those accessing the support centre whilst also developing and supporting key stakeholder relationships. The ideal candidate will need proven experience in managing and training volunteers and employees. We are looking for a self-motivated, highly organised individual with demonstrated experience working with disadvantaged communities.

Your new role will include:

• Provide a consistent client-centred approach for all client engagements
• Ensure that trained staff, volunteers and members are available to welcome, engage, assess and refer clients as required.
• Work directly with clients experiencing complex needs as required to effectively address needs, advocate and refer to specialist services.
• Manage voucher, store card and other forms of financial assistance in accordance with strict internal controls and reporting requirements.
• Recruit, select, train and support a team of volunteers for various roles within the Vinnies Support Centre including overseeing university intern placements as required
• Develop and supports key stakeholder relationships, working closely with the Society's members who undertake emergency relief activities and ensure their involvement as appropriate within the Vinnies Support Centre activities
• Work closely with the Team Leader to implement procedures to support the administration and growth of membership networks to support the work of the Vinnies Support Centre.
• Participate in community events within the local community to promote the Society.

This role will report to the Team Leader, Metro. You can find the full list of accountabilities and responsibilities of this role in the attached Position Description.

To be successful in this role, you will need:

• Proven experience, knowledge and skills in assessment within disadvantaged communities and individuals.
• High level of initiative, enthusiasm, drive and energy.
• Relevant tertiary qualification/s in social sciences, education, social work, psychology, welfare, health studies or related area.
• Excellent written and verbal communication skills.
• Proven experience managing, training and leading volunteers/employees.
• NSW driver licence.
• Experience with working in a membership-based organisation is desirable.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including a Police check, Working with Children check, Health Declaration and/or a medical check, right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People.

If you have questions about this role, please email to Bhavika Patel (Team Leader) on [email protected] with the subject line Vinnies Support Centre Coordinator, West Ryde / VIN2419 Enquiry via Ethical Jobs.

Please submit your application online by clicking Apply Now, attach your Resume and responses to the Role-specific criteria outlined in the Position Description.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.