• Rare opportunity to make a difference in a purpose-led organisation
• Hybrid way of working - work/life flexibility options
• Not-for-profit salary packaging tax free benefits

The St Vincent de Paul Society is a leading provider of community support services, whose mission is to shape a more just and compassionate society. We believe our employees are key to our success. Our staff are recognised for their achievements and are offered promotional opportunities on a meritocracy basis and values driven team environment and culture.

Your New Role:

As the Digital Product Manager, you will lead the design and delivery on an end-to-end product roadmap and go-to-market strategy for our new eCommerce and Customer Loyalty platforms for our Retail business.

The Digital Product Manager will:

• Contribute to the successful implementation of the Strategic Plan within the team.
• Lead the design and delivery on an end-to-end product roadmap and go-to-market strategy for of our new eCommerce and Customer Loyalty platforms for our Retail business.
• Bring together Retail, Logistics, Marketing, Brand and Technology teams and resources to align on prioritisation and feature development that reflect business priorities.
• Ensure the roadmap is executed on time and customer experiences are simple and seamless.
• Figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
• Leverage customer data from point-of-sale, financial, website and research sources to form actionable insights which to inform decision-making and task prioritisation.
• Define, monitor and measure key customer, digital and efficiency metrics and KPIs to allow for continuous optimisation of our customer experiences.
• Communicate product vision to management and various stakeholders.
• Use metrics, longer-term trends and competitor insights to inform the delivery of optimal experiences and designs.
• Work with agencies, engineers, designers, marketers and other stakeholders to achieve our vision, drive great customer outcomes and ensure our solutions.
• You will also have the opportunity to own various other digital projects and initiatives that support audience engagement and revenue growth.
• Develop an effective and efficient operating model that maintains high standards of experience design, delivery, governance and compliance.

To be successful, you will need:

• Minimum 5+ years relevant work experience in eCommerce, Customer Loyalty or working as a Product Owner or in product management with a strong knowledge of Product principles.
• Able to write well-defined specifications, user stories, delivery tickets and documentation that clearly communicates expected product outcomes.
• Proven success working with design teams and development teams using agile/scrum methodology.
• Track record of being able to critically analyse data samples and produce sensible insights to fuel product initiatives and prioritisation.
• Strong stakeholder management skills with the potential to maintain relationships and networks both internally on a global scale and with external experts in your field.
• A good understanding of UX Design, Analytics, Optimisation and Content Management.
• Knowledge of Digital Tech Stacks including Shopify, Microsoft Dynamics 365, Umbraco, Atlassian and other products.

Desirable criteria:

• Experience working in a membership-based organisation to support and empower members and volunteers.
• Exposure to Design Thinking.
• Experience in working within an Agile environment.
• Ability to lead and inspire others in delivering high quality standards and defined outcomes.
• Experience in marketing and communications management for not for profit, disability, or health organisations.
• Experience working within a large and complex organisation.
• Confident communicator that can work across multiple mediums, with both technical and non-technical audiences. Should be able to manage difficult conversations and be able to challenge others.

If this sounds like you, don't wait - apply now, we are interviewing applications as we receive them. Submit your application with a resume. For more about the role, see Position Description.

If you have questions about this role, or require an easy read Position Description, please email Thomas Morgan on [email protected] using the subject line: Digital Product Manager enquiry via EthicalJobs, quoting: VIN number 3187.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages.

The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.

St Vincent de Paul (NSW) has a COVID- 19 vaccination policy that has identified this role as requiring a full COVID-19 vaccination. Medical exemptions with the NSW government contraindication form will be considered, subject to a satisfactory risk assessment.