• Reporting To: Customer Experience Manager
• Employment Status: Full Time, 1-year Fixed Term Contract
• Remuneration: $75,000 p.a. (exclusive of superannuation, salary packaging available)
• Location: Sydney preference, but flexible

As the Digital Customer Experience Coordinator, you will play a pivotal role in data management and administrative support, ensuring the efficiency of program operations. Your responsibilities will include:

Key Responsibilities:

Data Management and Administrative Support:

• Maintain and update data related to program participants, trainees, and partner organisations.
• Coordinate meeting audits to ensure data integrity.
• Assist in planning and implementing Hubspot CRM pipelines.

Facilitator Support and Communication:

• Act as a reliable point of contact for facilitators, addressing queries promptly.
• Facilitate smooth communication between facilitators, program coordinators, and stakeholders.

Stakeholder Engagement:

• Maintain positive relationships with partner organisations, responding to inquiries and fostering collaboration.
• Engage with program facilitators and stakeholders to gather feedback and ensure a high level of customer satisfaction.

Main Responsibilities:

• Customer service for digital inquiries
• Data entry into CRM platforms (Hubspot, Pathminder, Arlo, Monday.com)
• Reporting and coordination of meeting audits
• Assistance with digital projects
• Occasional responsibilities include meeting coordination and logistics support for training

Essential Criteria:

• Strong experience in coordination and administrative support.
• Proficiency in Customer Relationship Management, preferably Hubspot.
• Excellent customer service skills (written and verbal).
• High-level proficiency in office technology, including Google Suite.
• Confidence in working independently and as part of a small team.

Desirable Criteria:

• Relevant qualification.
• Experience with Monday.com, Arlo, Xero, and Hubspot.
• Awareness of alcohol and other drugs, addictions, and mental health fields.
• Experience in Not-for-Profit organisations.
• Familiarity with event and content management systems.

SMART Recovery Australia is an equal opportunity employer committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and experiences.

Join us and contribute to supporting individuals for enduring behaviour change!