ABOUT SEMPHN

At South EasternMelbourne Primary Health Network (SEMPHN), we are leaders, facilitators and influencers towards the shared goal of better primary health care. We are funded by the Australian Government to help people in South East Melbourne get the health care they need, when and where they need it.

The Business Intelligence directorate lead the curation, analysis and translation of data to answer important questions about the health care needs of our catchment, so that health services are delivered to the right people, when and where they need it. The Business Intelligence directorate maintains or has direct access to a large variety of exclusive datasets, including data from general practice, hospital data and outcome data from our commissioned programs, which are used to generate insights for healthcare improvement and impact.

ABOUT THE ROLE

In this full time, ongoing role, working in the Data, Systems and Reporting team, the CRM Specialist will be responsible for leading the customisation, adoption, training, and utilisation of the Dynamic 365 Customer Relationship Management solution across SEMPHN. This role will have a particular focus on strengthening SEMPHN's capabilities in using Dynamic 365 CRM and Power Apps, developing technical documentation, building program specific reports, and educating staff on data management responsibilities and governance. You will play a key function in applying extensive knowledge and skills within the team whilst working in collaboration across the business. You will require excellent change management skills and high-level emotional intelligence as productive relationships will be a key to success.

Your responsibilities will be as follow; but not limited to:

• Manage database health, CRM platform set-up and integrations, to ensure customer data is captured and accurate.
• Support the team in defining technical, operational and user requirement and develop customisable solutions.
• "Super User" CRM representative, development and maintenance of CRM user views, reports, and dashboards and analysis and reporting user adoption and utilisation.
• Configure and maintain CRM platform including user set up, permissions, and end user support, as well as ongoing enhancements, and new implementations to meet long term business needs.
• Develop strategies and plans to improve CRM utilisation and efficiency.
• Build out test scenarios and hands on testing experience.

ABOUT YOU

The successful applicant will have relevant experience with tertiary qualifications in IT or related field. In addition, demonstrated proven ability to work within fast moving agile teams, prioritising competing requests and ability to successfully coach and train people. As well as promoting and maintaining a positive and collaborative work environment, you will also possess strong communication, problem solving ability with stakeholder engagement, relationship building, influencing and negotiation skills to support the achievement of SEMPHN goals. To be considered for this role, you must demonstrate the following:

• Strong Dynamics 365 technical customisation experience, ideally in healthcare environment.
• Experience with integrating Dynamics CRM with external systems (both on-premise and cloud) is highly advantageous
• Proven ability to manage large volumes of complex data with understanding of enterprise architecture concepts and practice.
• Experience in CRM workflow build, audience segmentation, maintenance, and optimisation.
• Good understanding of relational databases, declarative functionality on the CRM platform, installation and maintenance of managed packages and connected applications
• Proven experience implementing a cloud-based CRM solution

How To Apply

For more information about the position and key selection criteria, please refer to the position description. If you have specific questions regarding the role, please contact [email protected] using the subject line: CRM Specialist - Business Intelligence enquiry via EthicalJobs.

To apply, select the ‘Apply Now’ button and provide a copy of your resume and cover letter summarising your skills and relevant experience.

If you require a copy of this advertisement in an accessible format, please email [email protected].

A position description is attached.

BENeFiTS OF WORKING WITH SEMPHN

• Generous salary packaging and leave entitlements
• Flexible working arrangements
• Opportunities for growth and development
• A friendly and highly supportive work environment

We thank you for your interest in the role and our organisation, however only those applicants shortlisted will be contacted.

A National Police Check will be required, and a Working with Children Check may be required in accordance with government funding requirements.

All employees of SEMPHN must be permanent residents of Australia or hold a valid employment visa.

SEMPHN is committed to providing and maintaining a working environment which is safe and without risk consistent with the organisation’s obligations under the Occupational Health and Safety Act 2004 (OH&S Act). Therefore, there is a requirement that all SEMPHN employees be up to date with their COVID-19 vaccinations in order to undertake duties outside of their homes (unless an exemption applies). Failure to comply with this condition of employment will impact on your eligibility for employment with the organisation.

SEMPHN promotes a workplace that values fairness, respect, and social and cultural diversity. Aboriginal and Torres Strait Islander peoples and people from different cultural backgrounds are encouraged to apply.