• Support disadvantaged children through our Not-for profit charity
• Beach location in new purpose designed building
• Easy travel with bus, ferry and parking options

About Us

Royal Far West is a non-government organisation based in Manly, which provides multidisciplinary health and wellbeing services for children from rural and remote Australia with developmental, behavioural, learning and mental health difficulties.

We are passionate about helping children from rural and remote Australia, we believe that every child has the right to access the services they need to thrive and grow, no matter where they live. We have devoted and engaging staff that help us achieve this. We go the extra mile to help and work with children so they can have a better quality of life and our goal is to increase our offering and by 2020 to help 15,000 per year.

About the Role

We are seeking a motivated individual to join our team in a full-time capacity as a Service Coordinator in the Telecare team. Telecare – otherwise known as ‘telehealth’ or ‘telemedicine’ – is a program we run at Royal Far West (RFW) to connect children, schools and health practitioners with our clinicians online, via computer or mobile device.

Working closely with various clinical and non-clinical teams, the role is responsible for ensuring the Telecare program runs smoothly and efficiently alongside other Service Coordinators in the team.

Daily duties may include training staff to use the technology, liaising with external stakeholders about the service and ensuring interactions with our clients (parents, carers, children, teachers, learning support staff) are of the highest standard. This role will contribute to the implementation of all RFW Telecare services to address a broad range of paediatric health issues across the country.

Reporting to the Telecare Team Leader, this position is responsible for supporting the Telecare team to achieve positive child health outcomes.

This role is ideal for new-graduates and/or anyone who has had prior experience in a public health- or generalist health- related role.

Skills and Experience

To be considered for this role, it is essential that you have:

• Experience in coordinating schedules to suit client needs (appointment booking, scheduling, resources, etc.).
• The ability to work with people at all organisational levels to build rapport and affect change.
• The ability to work autonomously where required.
• Experience working in an environment with a strong focus on quality assurance and continuous improvement.
• Well-developed communication and interpersonal skills coupled with strong customer insights.
• Present as professional and confident in preparing for and presenting to external groups and individuals.
• Demonstration of a proactive and action-driven professional attitude and approach with the ability to generate ideas, problem-solve on the spot and think in an innovative way.
• Have a demonstrated ability to exercise judgment, maturity, initiative, and diplomacy in professional approach.
• Systems and technology literate.
• The successful applicant will be required to provide a current Working with Children Check.

Desirable Criteria for the role:

• Tertiary education in the public health, health promotion or a related field.
• Experience in the not-for-profit sector, health and/or education sectors.
• Demonstrated experience working with multiple technology platforms in a complex, dynamic environment.
• An interest in child development and rural issues.

Culture

Royal Far West Core Values:

Respect- We value diversity and are sensitive in relationships and to differences.

Integrity- We are open, honest and accountable. We do what we say we will do.

Care- We foster an environment that is supportive and without judgement.

Energy-We apply ourselves energetically, are resilient and encourage innovation

Royal Far West is committed to creating a diverse environment and is proud to be an equal opportunity employer

Where We Are

Located in beautiful Manly, we can be accessed by bus, ferry or car.

For more information go to www.royalfarwest.org.au/contact

Benefits

An attractive remuneration package of $42,000-$50,000 base salary + 9.5% superannuation and salary packaging will be offered to the successful candidate.

Please note the addition of salary packaging increases the fortnightly ‘take home’ income that an employee receives. Details can be calculated via the Advantage website www.salary.com.au/calculators_1030

Work life balance

At Royal Far West we acknowledge the diverse commitments of our employees outside of work and can offer flexible working arrangements to accommodate the needs of these individuals.