Flourish Australia has an exciting opportunity for an Administration Support Officer to join our Hunter team based in our Newcastle Centre!

The position available is:

• Ongoing full-time (76hrs / fortnight)
• Monday to Friday
• Level 1-3 on the Flourish Australia Enterprise Agreement (2018)

Who we are

Flourish Australia is one of Australia’s most experienced community mental health organisations. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Island backgrounds, people from CALD and LGBTI communities and mature age candidates.

About the Opportunity

In this role you will be responsible for a broad range of administrative support functions reporting to the Regional Manager. You will demonstrate a high level of professionalism as the first point of contact to ensure a positive experience for those wishing to access Flourish Australia.

You will be a professional and emotionally intelligent individual, with strong written, verbal and interpersonal communication skills, as well as effective organisational skills, good problem solving skills and the ability to maintain confidentiality at all times.

Responsibilities include (but are not limited to):

• Providing a professional reception service as required
• Processing referrals and enquiries in the relevant databases
• Maintaining effective communication with stakeholders at all times
• Filing, word processing, and data entry
• Coordinating registration for staff at training/conferences and travel/accommodation arrangements as required
• Handling enquiries via telephone, electronic and paper mail, fax or visitors
• Maintaining records as required

Selection Criteria

Essential:

• Formal qualifications in office administration or relevant certificates/training in office administration or other relevant qualifications as recognised by Flourish Australia
• Experience in an office environment relevant to the level of the position (see position description above).
• Ability to use Microsoft Office Suite and ability to fully utilise other appropriate information management systems.

Highly desirable:

• A background working in an NGO and/or mental health/disability sectors
• Current First aid certificate

For the full criteria please visit the advertisement.

About the Benefits

The successful applicant will join an organisation that recognises and values its people as demonstrated by:

• Attractive hourly rate
• Tax-free Salary Packaging available up to $15,900
• Generous leave provisions including 17.5% leave loading + 2 additional days of personal leave + extra day paid leave over Christmas/New Year + paid parental leave
• Family-friendly and flexible working conditions
• Opportunities for career progression, professional development and training such as Mental Health First Aid and ASIST
• Employee Assistance Program for confidential wellbeing support
• Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
• Exclusive personal Fleet pricing discounts with Kia Motors
• Employee discounts at 350+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)

All appointments with Flourish Australia's Mental Health Services are subject to an NDIS Worker Screening clearance, a National Criminal History Check, a Working With Children Check, previous employment reference checks, satisfactory Australian residency status and other background checks. All successful applicants will be asked to provide evidence of compliance with COVID-19 vaccination Public Health Orders (where applicable).

Applications close on the advertised date, with a view to hold interviews in mid-January. Please note, there will be a delay in response to your application’s progress due to the holiday period. We appreciate your patience during this time.