About Renew

Renew Australia Inc is an independent not-for-profit member-based association that inspires, enables, advocates and campaigns for people to live sustainably in their homes and communities. Established in 1980, Renew provides expert, independent advice on sustainable solutions for the home to households, government, and industry.

Renew has helped thousands of households reduce their environmental footprint and save money with information on energy efficiency, solar power, rainwater tanks, materials reuse, and waste management.

Renew engages with thousands of people each year around Australia and beyond. We work with more than 7,000 members and subscribers throughout Australia, including a network of active branches. Our community of climate change action includes:

• users of our online information and calculators,

• people contacting our advice service, our research and advocacy partners,

• readers of our two market-leading sustainability magazines Renew and Sanctuary,

• participants at our regular expert events, expos and our annual national flagship event, Sustainable House Day.

Renew advocates in government and industry arenas for easy access to sustainable solutions as well as continual improvement of the technology, information and products needed to change the way we live.

Our vision: A world in which communities thrive in a way that does not cost the earth.

Our mission: To inspire, enable, and advocate for people to live sustainably in their homes and communities.

About the job

The Supporter Engagement Coordinator provides a professional and responsive service to prospective and current members, subscribers, donors and stakeholders interacting with Renew. As the first point of contact, this role is key to managing external relationships and meeting the needs of our supporters, and also provides support to Renew’s branches. This role includes managing supporter records and data in our CRM. 0.8FTE role. 

This role reports directly to management or the CEO.

Responsibilities include:

1. Take primary responsibility to manage Renew’s supporters, and stakeholders:

• Act as the first point of contact on phone and email.
• Respond to any concerns from members, subscribers and donors or direct when appropriate.
• Accurately maintain records for members, subscribers and donors, including records of inquiries.
• Process payments/refunds for memberships, subscriptions and donations.
• Undertake retention calls to supporters to inspire them to continue or upgrade their commitment.
• Process year end financial receipts for donors.
• Prepare monthly and annual supporter data.
• Proactively identify CRM and administrative challenges (e.g. payments / renewals) and liaise and problem solve with the team to resolve.

2. Support Renew’s supporter engagement strategy, including:

• Participate in supporter engagement strategy development with the team.
• Implement the supporter engagement strategy in collaboration with the team.
• Report feedback and results to management.

3. Undertake general administration, including management of incoming mail, bank deposits, customer orders (magazines and other products) and phone setup.

4. Other duties as directed.

Selection Criteria

Essential

• Two years’ experience providing professional, responsive, and efficient customer service in a fast-paced environment.
• Well-developed interpersonal skills, and written and verbal communication skills.
• A professional telephone manner and the ability to build rapport with a range of diverse stakeholders.
• Demonstrated competency in use of CRMs, online platforms, or the capacity and skills to quickly become competent.
• Office administration experience.
• Excellent time management and organisational skills.
• Ability to show initiative, and work independently and as a collaborative team member.

Desirable

• Appropriate certificates (i.e., Cert IV in Office Administration) or a relevant diploma.
• A broad knowledge of sustainability.
• Experience working in a not for profit.

Work arrangements

This is a remote-work from home position, preferably based in Melbourne, but applicants from around Australia will be considered.

The hours of work can be negotiated, however, due to the nature of the role, there will be required core times.

Additional benefits

Annual leave loading of 17.5%

Paid Christmas closure.

Click "Apply now" to submit your application. 

Further information: contact Helen Oakey at [email protected] using the subject line: Supporter Engagement Coordinator - Flexible Location / Remote / Work from home enquiry via EthicalJobs.

A position description is attached.