• Create positive customer engagement to drive sales
• Do you have an eye for visual merchandising trends?
• Lead display promotions in our Op Shop stores to help raise funds to end cruelty to all animals
• Travel across our 8 stores in Victoria!

About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

About the role

The Merchandising and Support Officer is responsible for the visual merchandising of all Op Shops across Victoria. They will also provide relief to shops’ Op Shop Managers during their leave or when the shop is short on volunteers.

Role duties & responsibilities

• Create exciting in-store floor plans that create customer engagement, highlight each op shop’s unique product offering, and drive sales.
• In conjunction with the leadership team identify stock issues and move transfer stock between stores on a weekly basis or as required.
• Produce window displays and lead special promotions display execution in-store.
• Educate the teams to maintain high visual merchandising standards in-store.
• Remain up to date with visual merchandising industry trends and implement in-store.
• Work closely with social media and marketing team and ensure high quality visual content is shared weekly.
• Learn, and be confident to use, the retail POS system, serve customers, and manage the day-to-day operations of the op shop to support managers as required.
• Provide support to the Op Shop Network Manager to build key corporate donation relationships by visiting our corporate donor’s warehouse to hand pick and sort stock for stores on a weekly or fortnightly basis as required.

What we are looking for from you

• Previous merchandising experience.
• Ability to work autonomously and within a team environment.
• Exceptional time management and ability to prioritise and plan for effective territory coverage.
• Strong written & verbal communication skills.
• Excellent interpersonal skills with ability to build and foster professional relationships.
• Strong attention to detail.
• Physical fitness to meet the demands of the position, including the ability to lift up to 15kgs unassisted.

Highly regarded

• Previous experience working with volunteers.
• Prior experience in an Op Shop environment will be highly regarded, although not essential.

Recruitment Requirements

• Valid driver’s licence.
• Willingness to undergo a National Police Check

What we can offer you

• Fantastic work-life balance – No late nights and closed on public holidays!
• A broad range of leave entitlements, including annual leave, personal leave, additional leave (6 days per year pro-rata), purchased leave, paid parental leave, study leave and paid family and domestic violence leave
• Recognised by Mental Health First Aid Australia, as a skilled workplace - Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programs
• Generous discount on products and services, including Royal Canine pet food, Hush Puppies footwear and RSPCA Victoria retail and vet clinic products and services
• Salary packaging and novated lease arrangements on offer with leading provider, Maxxia
• Access to a range of learning and development opportunities that will benefit and support you in your role.

How to Apply

To learn more about our organisation and this job opportunity, please visit our website at www.rspcavic.org and download the Position Description attached to this advertisement for more details. Alternatively, please contact our Recruitment Team via [email protected] using the subject line: Op Shop Merchandising & Support Officer enquiry via EthicalJobs.

If this role is of interest to you, submit your application with your cover letter and resume, addressing how you meet the selection criteria.

**Please note we are actively reviewing applications for this position, so if you are interested, please apply as soon as possible**

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.