• Combine your passion for animal welfare with your passion for excellent customer service
• Work for Victoria’s leading animal welfare charity
• Multiple part time weekend positions available at our Burwood East site

About the role

The Customer Care Officer is responsible for providing a high level of service to internal and external customers, including assisting members of the public with general enquiries and purchases, and to assist with animal admissions & adoptions in a way that enhances the reputation of RSPCA Victoria.

This diverse and interesting role will challenge and reward you by providing opportunities to:

• Contribute to the daily management of animals entering and leaving shelters operated by RSPCA Victoria in a professional and caring manner;
• Provide a high level of service to customers, with care and without judgement, in the admission, adoption and surrender of animals to enhance the reputation of RSPCA Victoria within the community, whilst also working with local governments to reunite animals with their rightful owner;
• Provide education, support and guidance to members of the public to influence positive animal welfare outcomes and promote RSPCA's services.

What we are looking for from you

• The ability to work on weekends
• Previous experience in an animal care or customer service role is highly desirable, including knowledge of animal anatomy, behaviour, disease recognition and safe handling;
• Ability to work in a fast paced and challenging work environment, whilst showing great care and compassion to the animals in our shelter and members of the public;
• Demonstrated experience working collaboratively in a team environment;
• Holds or is willing to complete a Certificate II in Animal Studies or Customer Service (or equivalent) will be highly regarded but not essential.

What we can offer you

• Recognised by Mental Health First Aid Australia, as a skilled workplace - Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programs
• Generous discount on products and services, including Royal Canin, Hush Puppies footwear and RSPCA Victoria retail and vet clinic products and services
• Access to a range of learning and development opportunities that will benefit and support you in your role

Recruitment Requirements 

• Willingness to undergo a National Police Check
• A current tetanus vaccination
• To work on weekends and public holidays as required.

How to Apply

To learn more about our organisation and this job opportunity, please visit  our website and download the Position Description.

If you have any questions, please contact our Recruitment Team via [email protected] using the subject line: Customer Care Officers - Weekends Only enquiry via EthicalJobs for a confidential discussion.

Please apply as soon as possible, as we are actively reviewing applications.