Our Hunter Shelter is looking for an enthusiastic and experienced Customer Service Officer to join our dedicated Customer Care team on a part-time basis. The Customer Service Officer is responsible for providing excellent customer service, advice, and guidance to members of the public. This position will rotate across all functions of the Customer Care team, including adoptions, surrenders, lost and found, stray intake, and reporting.

The successful candidate will be required to work on a rotating roster, including weekends.

About RSPCA NSW

The Royal Society for the Prevention of Cruelty to Animals New South Wales (RSPCA NSW) is a not-for-profit animal welfare organisation. We provide a strong voice for animals experiencing cruelty and neglect. RSPCA NSW is committed to the care and welfare of animals, providing extensive professional facilities, including fully equipped veterinary hospitals and our state-wide shelter network, with approximately 500 staff across NSW to care for animals.

Why work for us?

• A broad range of leave entitlements including 12 weeks parental leave
• Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programs
• Generous discount on products and services, including pet food, retail and vet clinic products and services
• Access to a range of learning and development opportunities that will benefit and support you in your role

About the Role

Our Customer Service Officers are responsible for providing excellent customer service, advice, and guidance to members of the public in relation to adoptions, surrenders, lost and found and stray intake.

• Provide accurate and timely customer service and advice regarding animal care
• Coordinate adoption process, ensuring that all required documentation is completed accurately
• Coordinate surrender process, ensuring that all required documentation is completed accurately
• Ensure that all animals received are tagged or otherwise appropriately identified
• Administration duties including daily banking and responding to customer enquires via phone or email

About You

• Previous experience in a customer service role
• Prior experience working for a non-profit organisation (desirable)
• Strong communication and interpersonal skills
• Conflict resolution and mediation skills
• Strong computer literacy
• Ability to work under pressure in fast-paced environments
• Certificate II in Animal Studies and/or other formal training in animal behaviour (desirable)
• Previous experience in animal handling

Apply Now

Simply click ‘APPLY’ to send in your resume.

RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability. If you require an adjustment or assistance during the recruitment process, please contact [email protected] using the subject line: Customer Service Officer - Hunter Shelter & Veterinary Hospital enquiry via EthicalJobs and identify the type of adjustment or assistance you are requesting. Our HR team will respond to your email promptly.