• Full time fixed term
• Toowoomba

With significant growth, service innovation, outstanding clinical outcomes and business stability, this is an exciting time to join Queensland’s leading NGO mental health service provider.

A recent independent staff feedback evaluation shows RFQ staff enjoy a culture of success and provides a work environment that benchmarks above industry norms in the Health and Community Services sectors. A best scored attribute in the evaluation shows an organisation that provides a flexible work environment.

Richmond Fellowship Queensland (RFQ) is seeking a professional and motivated professional to lead the NDIS Support Coordination team in Toowoomba.

About the position

The Coordinator provides direction, guidance, coaching and training to staff in the NDIS Support Coordination team and is also responsible for:

• Compiling internal and external reports to management
• Coordinating and leading staff meetings
• Supervising and supporting the team to develop and follow processes to ensure the achievement of contractual Key Performance Indicators
• Ensuring compliance with operational guideline and relevant legislation and program policies
• Developing and maintaining positive relationships with stakeholders, including but not limited to family, government agencies and other service providers and community organisations
• Ensuring records in client information systems and other software are accurate and recorded and processed in a timely manner
• Assisting the team when dealing with escalated issues
• Coordinating resources for the team

Requirements include

• Tertiary Qualifications in social work, psychology, behavioural sciences, and/or a human services related field or lesser qualifications and significant demonstrable experience
• Strong experience in service delivery
• A strong sense of professional boundaries and integrity
• Valid driver’s licence and access to a registered roadworthy and insured vehicle (minimum third-party property)
• Knowledge and experience in the NDIS
• Undergo criminal history screening and obtain and maintain a valid NDIS worker screening clearance pursuant to the Disability Services Act 2006 (Qld)

As of 1 February 2021, a new worker screening commenced in Queensland for workers that provide supports and services to people with a disability. For further information please visit: https://workerscreening.communities.qld.gov.au/workers/you-start

The successful applicant will bring

• Excellent organisational and time management skills
• Demonstrated skills using client information management systems
• The ability to build rapport quickly and effectively with multiple stakeholders including clients, the NDIA, Queensland Health, other NGOs, Office of Public Guardian and private health services
• The ability to be self-driven and autonomous
• Professional advocacy skills

About RFQ

Richmond Fellowship Queensland (RFQ) is a leader in the provision of professional recovery-oriented psychosocial services throughout Queensland, and nationally via telehealth services.

Today, RFQ provides a diversity of evidence based psychosocial recovery and allied health services. From working in acute mental health wards and correctional facilities and supporting discharge and release pathways, to keeping people healthy in the community, RFQ’s vision captures the passion and conviction of our work: A future recovered for people facing mental health challenges and social disadvantage.

This statement of hope is also captured in RFQ’s logo, Recovered Futures. Our RFQ community inspires and reassures people in recovery that there is hope and a future.

Benefits of working with RFQ

• A purpose driven and high staff engagement culture
• Competitive remuneration $46.91 - $48.99 / hour plus penalty rates
• Salary packaging up to $15,900 / FBT year including entertainment benefits, novated leasing, mortgage review service and personal parking expenses
• Comprehensive support infrastructure - mobile Client Information Management System, Employee Assistance Program (available for staff and their family) and learning & development opportunities
• Flexible work arrangements can be negotiated

Applications

Please submit your application (maximum two pages), addressing full list of selection criteria, skills and attributes outlined on the position description, together with your resume identifying two referees (including current report).

Further information about the role can be obtained by contacting Area Manager, Laura Lattanzio on 3363 2699.

To view and download the position description please see the attachment below or CLICK HERE.

RFQ is committed to diversity in its workforce and encourages applications from people with a lived experience, Aboriginal and Torres Strait Islander, and culturally and linguistically diverse backgrounds.

Applications will be considered upon receipt.