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Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency aeromedical and allied health services for people in rural and remote Australia. We strive towards improving the health and wellbeing of our rural communities and believe in creating opportunities so all Victorians have the choice to access essential primary health care services.

Position Purpose

The Program Coordinator - Community Transport is responsible for managing the day-to-day operations related to the Flying Doctor Community Transport program in Numurkah region. This program plays an integral part to supporting RFDS Victoria’s vision to bring health care services to those who are otherwise unable to access them.

The RFDS Community Transport program is delivered in the central Victorian towns of Rochester and Heathcote. From mid-2022, the service is expanding to multiple locations across Victoria and this Program Coordinator role will be involved in the set-up and delivery of a new site in the community of Numurkah. The role will predominately work to embed this new service within the region and will work collaboratively with other sites in the Heathcote and Rochester service and as new sites come onboard across Victoria.

The Program Coordinator - Community Transport will take a detailed supervisory approach to program establishment, service planning, client liaison, volunteer management and stakeholder relationship management to ensure effective and timely delivery of community transport services. The Program Coordinator - Community Transport will prioritise customer service and the provision of a person-centred service at all times, with the service receiving a high volume of calls for client bookings.

The role takes a detailed, hands-on approach to running of the program and liaising with program partners (e.g. health service partners) staff and management. The Program Coordinator is responsible for the recruitment, induction, training, management and rostering of all volunteer drivers and training of the appropriate health service staff on the on-line booking system.

The Program Coordinator - Community Transport will primarily be based in Numurkah and will be required to travel to Heathcote/Rochester and Melbourne from time to time.

Skills, knowledge and competencies

• Strong planning, analytical and monitoring skills with excellent attention to detail
• Ability to manage multiple expectations and priorities of all stakeholders
• Demonstrated ability to manage time, multi-task and prioritise effectively
• Excellent written and verbal communication skills with the ability to provide high level reports present findings to inform decision making
• Highly developed skills and ability to positively influence teams
• Excellent interpersonal skills with the ability to communicate, motivate, consult and negotiate, while building and maintaining relationships with diverse stakeholder groups
• Enthusiasm, creativity, dedication and an open mind
• Highly developed logistic, issue resolution and trouble-shooting skills
• Committed to excellent customer service and the provision of a consumer-centred service
• Strong problem solving, analytical and quantitative skills
• Willingness to travel regularly, possibly across the state
• Proficient computer literacy including Microsoft Office and other health systems/applications including experience with logistical systems

Qualifications and Experience

Extensive experience in health, management or a related field

Demonstrated experience;

• Supporting and communicating with older adults, people with a disability and their carers
• Management of volunteers and staff
• Training staff in a volunteer setting would be highly desirable
• Building and maintaining strong and collaborative relationships within a community and / or health care setting highly desirable

If this sounds like the right opportunity for you please submit your resume and a cover letter outlining your suitability for the role by the closing date.

Applications will be assessed as received and only applicants shortlisted for an interview will be contacted directly.

RFDS is committed to creating a diverse working environment and is proud to be an equal opportunity employer

PD Program Coordinator - Community Transport