• Job no: 492634
• Work for a leading WA Disability Service provider!
• Permanent Full time position
• Competitive remuneration with the opportunity to salary package up to $18,550 per annum
• Northern Suburbs Locations (Duncraig, Ascot, Clarkson)

Established for over 80 years, Rocky Bay is a leading provider of disability services offering choice and independence to thousands of children and adults living with disability in Western Australia.

We are seeking a Scheduling Officer to join our dynamic and growing scheduling team.

Reporting to the Administration Coordinator Therapy Services, you will work collaboratively with geographically based therapy teams to deliver quality customer service by managing appointments and stakeholder relationships to achieve key performance indicators.

To be considered for this position you will demonstrate:

• Excellent customer service
• Excellent communication and relationship-building skills
• Well-developed problem solving skills
• Proven ability to work collaboratively with customers, stakeholders and team members
• Personal resilience working in a changing environment
• Flexibility to work across differing hub locations to meet business needs and leave cover

 Mandatory Selection Criteria:

• Experience in a similar role providing scheduling and/or front of house customer service
• Effective time management skills with an ability to prioritise competing demands and complete tasks on time
• Excellent communication and conflict resolution skills
• NDIS Workers Screening
• Evidence of current influenza vaccination
• Current, valid WA driver’s licence

Desirable Selection Criteria:

• Relevant qualifications and/or experience in customer service
• Experience delivering services under the NDIS
• Experience in the disability sector

Recognising and Rewarding our Employees

Working collaboratively with customers, Rocky Bay employees are motivated by the desire to optimise quality of life for people with a disability and make a positive difference to achieving their individual goals and outcomes. As an organisation, we employ people who reflect our values-based culture.

Rocky Bay recognises and rewards staff through a range of benefits and opportunities which include:

• Access to a range of best practice technology and equipment
• Generous support for both internal and external professional development
• Career progression
• Engaging in Therapy Services team events
• Flexible working arrangements
• Paid parental leave
• 4 weeks annual leave and the option of purchasing an additional 2 weeks of leave per annum
• Quarterly ‘Star’ Recognition and Loyalty Awards
• Fleet cars or reimbursement for work related travel
• Subsidised uniforms
• Discounted Corporate rates with HBF insurance

 Application Details:

• You must have the right to work in Australia to apply
• Please note that all pre-qualification questions must be answered for your application to be considered
• We will commence the recruitment process immediately for eligible candidates

What are you waiting for?

Please click the “Apply Now” button to view the full position description and submit an up-to-date resume and cover letter outlining relevant experience, skills and qualifications.