Job no: 492665

Work type: Fixed Term Full Time, Permanent Full Time

Location: Perth

Categories: Customer Engagement

• Work for a Leading WA Disability Support provider!
• 12 month Fixed Term contract, with potential to extend.
• Northern Suburbs Location
• Generous salary packaging options

Rocky Bay is experiencing a period of significant growth and change, and we are looking for a driven customer service professional to assist the organisation achieve its vision of optimising the quality of life for people living with disability in Western Australia.

The first point of contact for customers at Rocky Bay, the Customer Engagement team is responsible for facilitating a person-centred customer experience for current and potential customers. Teamwork and collaboration are essential as the role working closely with all areas of the business to enhance the customer experience. You will also work directly with customers to develop service contracts from a range of funding sources, including the National Disability Insurance Scheme (NDIS) and private funding.

As a Customer Engagement Officer at Rocky Bay you will be working in a fast-paced environment where no two days are the same. You will responsible for maintaining relationships with our various stakeholders and ensuring they get the best possible experience when they come to Rocky Bay.

To be successful in this role, you will have:  

• Experience in providing high quality customer services within a human services context
• Strong and demonstrable communication skills including written and interpersonal.
• Ability to plan, organise and manage one’s own workload.
• Ability to adapt well to processes, be resilient to consistent changes, waiting on changes to be implemented, thinking on feet and be open with a set duty roster.
• Demonstrable ability to work flexibly across autonomous and team settings.
• Demonstrable ability to operate within organisational and legislative guidelines, procedures and policies.
• Strong computer skills, with experience in MS Office applications and Client Data Management systems.
• Experience in the provision of a range of services to people with disability is desirable but not essential
• Experience working with NDIS individual planning, quoting and portal use is desirable but not essential
• Certificate III in Disability or other qualifications relevant to the role is desirable but not essential
• Current, valid WA driver’s license
• NDIS Workers Screening & orientation module

In return, Rocky Bay offers:

• A rewarding role and competitive remuneration package
• 4 weeks annual leave 
• Quarterly ‘Star’ Recognition and Loyalty Awards
• Fleet cars or reimbursement for work related travel
• Subsidised uniforms
• Discounted Corporate rates with HBF insurance and other employee benefits
• Salary packaging options
• Professional Development opportunities

Application Details:

You must have the right to work in Australia to apply.

If you are interested in joining our team, please click the "Apply for Job" button, and submit an up-to-date resume and cover letter outlining relevant experience, skills and qualifications to the role.

We will commence the recruitment process immediately. Please note that all prequalification questions must be answered for your application to be considered.

For more information, please call Caroline McWilliams, Team Leader Customer Engagement - North on (08) 9383 6163 or view the Job Description below.

To view the position description click this link