• Leading community services organisation
• Full-time, ongoing position
• Based in Camberwell

This is an exciting opportunity for a motivated and experienced ICT support professional at our Central Office in Camberwell to join Relationships Australia Victoria (RAV) in this important role with staff who have been delivering effective client focused services and outcomes for over 70 years in Victoria.

About RAV

RAV is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 70 years. Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”. Our objective is to relieve suffering, distress and helplessness and to enhance physical, social and emotional wellbeing. Our services are for all members of the community, regardless of their religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances. RAV provides services from centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Senior Manager Manager ICT Operations, you will be responsible for providing a centralised Helpdesk service to internal clients, ensuring all calls are handled in a professional manner within acceptable timeframes. The role will work closely with the Systems and Network administrator to provide 2nd and 3rd level support to internal clients experiencing ICT issues, including management of ICT incidents reported to the Service Desk through to their resolution, and accurate recording of ICT incidents using the Service Desk call logging system.

This is a full-time position, on a permanent contract. The role is located at our Central Office in Camberwell.

Skills, experience and qualifications

• Tertiary qualifications in a related area.
• Demonstrated ability to work efficiently and effectively under pressure.
• Superior communication and interpersonal skills, including the ability to deal responsively, patiently and politely with queries and requests for assistance.
• Good problem solving and decision-making skills.
• Ability to undertake (with appropriate training if required) tasks such as creation/maintenance of user accounts, password resets and provision of access to system and information resources.

A copy of the position description (can be viewed below and) is available at www.rav.org.au/careers.

What we offer

A competitive salary package is on offer to the successful candidate with a base salary range of $67k to $72k per annum, superannuation, and access to salary packaging. We are an ‘employer of choice’ providing best practice professional development, training, clinical supervision and work / life balance conditions and benefits to our staff.

How to Apply

To apply for this position, use the "Apply Now" button and attach your covering letter responding to the above job requirements “Skills, experience and qualifications” and your current resume/cv.

For specific queries about this position contact Carl Beeston, Senior Manager ICT Operations by phoning 0413 200 805.

No agencies please.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.

A position description is attached.