• Support the delivery of high-quality client services
• Part-time, 4 days per week, ongoing
• Based in Cranbourne North

This is an exciting opportunity for a motivated and experienced client service officer at our Cranbourne centre to join Relationships Australia Victoria (RAV) in this important role with staff who have been delivering effective client focused services and outcomes for over 70 years in Victoria.

About RAV

RAV is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 70 years. Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”. Our objective is to relieve suffering, distress and helplessness and to enhance physical, social and emotional wellbeing. Our services are for all members of the community, regardless of their religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances. RAV provides services from centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Senior Manager Southern and Eastern Melbourne, with day to day supervision by the Client Service Coordinator (CSC). This role will assist the CSC with administrative support for family violence service delivery, in addition to other standard CSO duties. This includes providing organisational and administrative support to management, the Family Violence Coordinator and Senior Practitioner in managing the FV program coordination, booking, data entry and processing of all client appointments for clients.

This position is based at our Cranbourne North centre and is a part-time, four (4) days per week, ongoing position. There is an expectation that the successful applicant will work one (1) evening per week when the centre is open until 9pm on an ongoing basis.

Skills, experience and qualifications

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Proven experience answering high volume inbound calls, delivering high quality customer service, ideally within a medical or health care related environment.
• Demonstrate a high level of skill in dealing with clients with complex needs in a supportive, empathetic and effective manner, to remain calm under pressure, problem solve and make effective decisions in potentially stressful situations.
• High level of confidentiality to ensure client personal and financial information is maintained.
• Proven track record in managing priorities, organising priorities with excellent attention to detail.

A copy of the position description (can be viewed below and) is available at www.rav.org.au/careers .

What we offer

A competitive salary package is on offer to the successful candidate with a base salary range of $67k to $69k (pro-rata) per annum, superannuation and access to salary packaging. We are an ‘employer of choice’ providing best practice professional development, training, clinical supervision and work / life balance conditions and benefits to our staff. To apply for this position, use the APPLY button and attach your covering letter responding to the above job requirements “Skills, experience and qualifications” and your current resume/cv.

For specific queries about this position contact Jackie Blake, Assistant Manager Southern and Eastern by phoning 0429 028 030.

If you’re ready for your next challenge, apply today as we’re looking to fill this role asap!.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.