• Townsville (or work from another location where possible)

Your position summary

This position is an integral member of the QC staff team responsible for delivering the Aged Care Volunteer Visitors Scheme (ACVVS) program that contributes to better outcomes for senior Lesbian, Gay, Bisexual, Trans, Intersex, Sistergirl and Brotherboy communities in Queensland. This position works across the organisation and in particular within our Ageing Team, to recruit, train and support community volunteers to undertake visits to older people living in aged care facilities and in their own homes who are socially isolated and whose quality of life would be improved by friendship and companionship. This position is responsible for the provision of the ACVVS in the Townsville Region and other regions as required. This is a part-time role, 30.4 hours per week. Candidates from other locations who can travel to Townsville when required are encouraged to apply.

Your contribution

• Recruit, train, support and retain a network of volunteers to deliver the program to our communities across Queensland.
• Nurture networks and connections in the aged care and community sectors in the Townsville region as part of the delivery of complementary information and education services for promotion of the program and aged care supports available, including participation in consultations, projects, conferences or and other activities that will enhance the work of the ACVVS role.
• Collect, maintain, collate and report data as part of key program activities and deliverables.

Further Responsibilities

• Deliver high-quality ACVVS activities that include information, training, support, representation and assertive outreach.
• Provide culturally safe services.
• Attend and actively participate in client discussions, team meetings and project work.
• Support Volunteers to explore and establish different ways to effectively engage and build rapport with potential clients.
• Connect with other relevant supports and networks in the community to foster referral pathways, including local LGBTIQ+ Sistergirl and Brotherboy community champions.
• Work positively and communicate effectively within a team environment as well as autonomously to achieve service delivery excellence.
• Participate and contribute in Workplace, Health and Safety activities to ensure a safe work environment for clients, staff, visitors and the community.
• Engage in required training essential for the ACVVS role.

Skills and knowledge for this position

It is desirable for this position to have a demonstrated track record and passion for supporting an inclusive Aged Care System through effective community volunteer visiting, resulting in positive outcomes for our Senior Lesbian, Gay, Bisexual, Trans, Intersex, Sistergirl and Brotherboy community members in the Townsville region.

• Demonstrated understanding and commitment to the principles of person-centred and inclusive practice, incorporating cultural sensitivity, trauma-informed, and strength-based approach, to support the care finder target population.
• Preferred experience in and knowledge of recruiting, leading and supporting a network of community volunteers.
• Desired experience in and/or awareness of the Better Impact Volunteer Management System.
• Knowledge and understanding of the ageing process and the impact of social determinants of health upon the Senior Volunteer Visitors target group.
• Demonstrated ability to build individual agency and increase links with Aboriginal and Torres Strait Islander Lesbian, Gay, Bisexual, Trans, Intersex, Queer, Sistergirl and Brotherboy communities, community champions and other people in the region.
• Desired experience in Need Assessments with older Lesbian, Gay, Bisexual, Transgender, Intersex people, including with Aboriginal and/or Torres Strait Islander LGBTI Sistergirl and Brotherboy community members.
• A desired understanding/experience of the Aged Care Sector, My Aged Care website and support services, including an understanding of access issues, enablers, and barriers.
• Highly developed interpersonal, communication, networking and negotiation skills and the capacity to build and maintain good working relationships with key stakeholder including paid and unpaid staff, community partners, suppliers and other stakeholders.
• Proven ability to take initiative and work with limited supervision, but also able to work collaboratively with a diverse team to meet the needs of the organisation/program, community and stakeholders.
• An understanding of and commitment to the role of peers in the delivery of services to our communities and to the values and principles of the organisation.
• Computing skills including competency in web-based systems, Mac and PC based applications and remote working systems, with demonstrated knowledge of clinical systems.
• Desired experience and skills with intake, project delivery and evaluation data collection, reporting processes, management, and analysis.
• Desired experience designing, facilitating and delivering events, training and other promotional activities.
• Desirable knowledge of the latest research and best practice on ageing, HIV and LGBTIQ+ Sistergirl and Brotherboy health in Queensland and nationally.

Your team – Communities Team

• Contribution: The Community portfolio encompasses LGBTI Sistergirl and Brotherboy programs that provide information and campaigns, social and peer connection, sexual health resources and a range of other health promotion initiatives, funded through a variety of local, state-wide and federal grants with a diversity of reporting requirements. The programs this portfolio oversees includes the Community Visitors Scheme, Care Finders program (supporting seniors to access aged care services), an LGBTI Sistergirl and Brotherboy Information Linkages and Capacity program and the Mental Health Clinic team.
• Key strategies: Our Communities Team works to enhance the Health and Social and Emotional wellbeing of Lesbian, Gay, Bisexual, Transgender, Intersex, Sistergirl and Brotherboy people in Queensland. We value connection to community and see this as an essential part of how we reach and work with our communities. We work to provide culturally and appropriate access to health promotion, aged care, wellbeing programs, social connection, access points to services that are more vital than ever to achieve the wellbeing outcomes that our communities are entitled to.

Role Registrations

Nil

Reporting Relationships

Supervisor: Executive Officer, Communities

Supervisory Positions: Responsible for the recruitment, training, support and retention of volunteers

Other key relationships: ACVVS team members in various locations

The Queensland Council for LGBTI Health is also committed to walking alongside Aboriginal and Torres Strait Islander peoples to build stronger relationships, cultural autonomy, understanding and recognition of the history, cultures and diversity that make up Australian First Nations peoples.

Applying for this role

The Selection Process

The selection process will be conducted with the support of a selection panel who will be responsible for processes which may include considering applications, short listing, conducting selection techniques applicable to the selection criteria, and referee checks.

The selection process includes:

• Consideration of all applications against the selection criteria for the position.
• Short-listing of applications that demonstrate sufficient merit to warrant further consideration.
• Further selection techniques will be conducted with short-listed applicants. The selection techniques will include online interviews and may include work samples.
• Referee checks for candidates rated highest by the selection panel.
• Recommendation for appointment made and confirmed.
• Advice to unsuccessful applicants and feedback to applicants upon request.

The key selection criteria are ranked by percentage. Percentages indicate the importance of the criteria.

Key Selection Criteria

The ability to recruit, train, support and retain Volunteers within the CVVS program and experience and/or awareness of utilising the Better Impact Volunteer Management System. Weighting 25%

The ability to build individual agency and increase links with Lesbian, Gay, Bisexual, Trans, Intersex, Queer, Sistergirl and Brotherboy communities and people in the region. Weighting 15%

An understanding and/or appreciation of the Aged Care Sector and support services, including:

• A working knowledge and/or appreciation of “My Aged Care” and the reforms currently being implemented in the aged care sector
• An understanding of access/navigation issues, enablers, and barriers
• An understanding and/or appreciation of Need Assessments with older Lesbian, Gay, Bisexual, Transgender, Intersex people in the region, including with Aboriginal and/or Torres Strait Islander LGBTI Sistergirl and Brotherboy community members. Weighting 15%

Well-developed interpersonal, communication, networking and negotiation skills and the capacity to build and maintain good working relationships with key stakeholders including volunteers, clients, paid and unpaid staff, community partners, suppliers and other stakeholders, including the proven ability to take initiative and work with limited supervision, but also able to work collaboratively with a diverse team to meet the needs of QC management, community and stakeholders. Weighting 15%

An understanding of and commitment to the role of peers in the delivery of services to our communities and to the values and principles of the organisation. Weighting 10%

Desired experience and skills with intake, service delivery and evaluation, data collection, management and analysis. Weighting 10%

Computing skills including competency in web-based systems, Mac and PC based applications and remote working systems, with demonstrated knowledge of IT clinical systems. Weighting 5%

Desired experience designing, facilitating and delivering events and other promotional activities. Weighting 5%

Knowledge of the latest research and best practice on ageing, HIV and LGBTIQ+ Sistergirl and Brotherboy health in Queensland and nationally. Desirable

Further Details

For a copy of the Position Description or further information or questions about the position, please contact Ged Farmer, Executive Officer Communities, by email [email protected] using the subject line: Program Officer ACVVS - Townsville enquiry via EthicalJobs or on 07 3017 1717.

Conditions and benefits of the role

Generous Salary.

Salary Packaging: Like most charitable organisations, The Queensland Council for LGBTI Health is willing to pay a percentage of the salary as expense fringe benefits – i.e. reimbursements to employees for their own expenses such as private telephone costs, rent or mortgage payments, personal loan repayments, etc. These non-cash benefits are not subject to income tax. The Federal Government imposes a net cap of $15,900 pa on expense fringe benefits, above which the range of allowable expenses is restricted.

The Queensland Council for LGBTI Health promotes Equal Employment Opportunity. All selection is based on proven experience, qualifications and/or training and the person’s potential to most efficiently undertake the responsibilities of the position.

As an LGBTIQ+ Sistergirl and Brotherboy health and wellbeing service, QC recognises the unique experience of people living with HIV/AIDS and values the contribution of people with HIV/AIDS in the workplace. Suitably skilled people with HIV/AIDS are encouraged to apply.

A POSITION DESCRIPTION AND an application pack are attached.