Required skills for this position

This position requires a demonstrated track record and passion for supporting an inclusive Aged Care System through effective care finder support resulting in positive outcomes for our Senior Lesbian, Gay, Bisexual, Trans, Intersex, Sistergirl and Brotherboy community members in the Brisbane North region.

• Relevant tertiary qualifications with experience in health, aged care, social services, or community development
• Demonstrated understanding and commitment to the principles of person-centred and inclusive practice, incorporating cultural sensitivity, trauma-informed, and strength-based approach, to support the care finder target population
• Knowledge and understanding of the ageing process and the impact of social determinants of health upon the care finder target group
• Ability to provide specialist and intensive support to people in the care finder population (senior Australians who need intensive support who could otherwise fall through the gaps) to understand My Aged Care services, be supported through assessments and to access relevant aged care and community services, with a particular focus on regional areas where people are based.
• Demonstrated ability to build individual agency and increase links with Aboriginal and Torres Strait Islander Lesbian, Gay, Bisexual, Trans, Intersex, Queer, Sistergirl and Brotherboy communities and people in the region.
• Demonstrated experience in Need Assessments with older Lesbian, Gay, Bisexual, Transgender, Intersex people, including with Aboriginal and/or Torres Strait Islander LGBTI Sistergirl and Brotherboy community members.
• An advanced understanding of the Aged Care Sector and support services, including an understanding of navigation/access issues, enablers, and barriers.
• Highly developed interpersonal, communication, networking and negotiation skills and the capacity to build and maintain good working relationships with key stakeholder including paid and unpaid staff, community partners, suppliers and other stakeholders.
• Proven ability to take initiative and work with limited supervision, but also able to work collaboratively with a diverse team to meet the needs of the organisation/program, community and stakeholders.
• An understanding of and commitment to the role of peers in the delivery of services to our communities and to the values and principles of the organisation.
• Computing skills including competency in web-based systems, Mac and PC based applications and remote working systems, with demonstrated knowledge of clinical systems.
• Experience designing, facilitating and delivering events and other promotional activities.
• Desirable knowledge of the latest research and best practice on ageing, HIV and LGBTIQ+ Sistergirl and Brotherboy health in the BNPHN region and nationally.

Your contribution

• Provide specialist and intensive support to older Lesbian, Gay, Bisexual, Transgender, Intersex people in the Brisbane North Primary Health Network (BNPHN) region to enable an improved understanding of and better access to relevant aged care and other community services.
• Nurture networks and connections in the aged care and community sectors in the BNPHN Region as part of the delivery of complementary information and education services for promotion of the program and aged care supports available, including participation in consultations, projects, conferences or and other activities that will enhance the work of the Care Finder role.
• Collect, maintain, collate and report data as part of key program activities and deliverables.

Position key duties

This position oversees the following key duties and responsibilities:

• Deliver high-quality care finder activities that include information, support, representation and assertive outreach.
• Provide individual and intensive support to clients to ensure they understand and can access relevant aged care,other community-based services and family support where available.
• Support clients (and their loved ones/carers/family) to interact with My Aged Care and relevant assessment and support services.
• Develop trust and rapport with clients to ensure clients’ needs are heard, supported and acted upon.
• Provide culturally safe services.
• Attend and actively participate in client discussions, team meetings and project work.
• Identify opportunities and options to promote and support high quality service provision and the best outcomes for clients, their families and staff.
• Explore and establish different ways to effectively engage and build rapport with potential clients.
• Connect with other relevant supports and networks in the community to foster referral pathways.
• Contact and liaise with other care finder services and existing older person support groups in the region.
• Work positively and communicate effectively within a team environment as well as autonomously to achieve service delivery excellence.
• Participate and contribute in Workplace, Health and Safety activities to ensure a safe work environment for clients, staff, visitors and the community.
• Complete written communications with clients and external services as required.
• Collect and record data for reporting, systemic issues and project work.
• Engage in required training essential for the Care Finder role.

Role Registrations

Nil

Reporting Relationships

• Supervisor: Executive Officer, Communities
• Supervisory Positions: Nil
• Other key relationships: Senior Navigator Project Officer
• External Cultural Supervision is available to the successful candidate.

Working from Home/Travel

QC staff are currently working a mixture of home based and office-based hours.

This role will require some travel within Queensland. A willingness to travel is a requirement of the role.

Depending on circumstances, recruitment may occur entirely or in part online.

The Selection Process

The selection process will be conducted with the support of a selection panel who will be responsible for processes which may include considering applications, short listing, conducting selection techniques applicable to the selection criteria, and referee checks.

The selection process includes:

• Acknowledgement of all applications received for the advertised position.
• Consideration of all applications against the selection criteria for the position.
• Short-listing of applications that demonstrate sufficient merit to warrant further consideration.
• Further selection techniques will be conducted with short-listed applicants. The selection techniques will include online interviews and may include work samples.
• Referee checks for candidates rated highest by the selection panel.
• Recommendation for appointment made and confirmed.
• Advice to unsuccessful applicants and feedback to applicants upon request.

Further Details

For further information or questions about the position, please contact Ged Farmer, Executive Officer Communities, via email at [email protected] using the subject line: Care Finder enquiry via EthicalJobs or on 07 3017 1717.

Conditions and benefits of the role

Salary Packaging: Like most charitable organisations, The Queensland Council for LGBTI Health is willing to pay a percentage of the salary as expense fringe benefits – i.e. reimbursements to employees for their own expenses such as private telephone costs, rent or mortgage payments, personal loan repayments, etc. These non-cash benefits are not subject to income tax. The Federal Government imposes a net cap of $15,900 pa on expense fringe benefits, above which the range of allowable expenses is restricted.

Care Finder

The Queensland Council for LGBTI Health promotes Equal Employment Opportunity. All selection is based on proven experience, qualifications and/or training and the person’s potential to most efficiently undertake the responsibilities of the position.

As an LGBTIQ+ Sistergirl and Brotherboy health and wellbeing service, QC recognises the unique experience of people living with HIV/AIDS and values the contribution of people with HIV/AIDS in the workplace. Suitably skilled people with HIV/AIDS are encouraged to apply.

The key selection criteria are ranked by percentage. Percentages indicate the importance of the criteria.

Key Selection Criteria

25% - Demonstrated ability to build individual agency and increase links with Aboriginal and Torres Strait Islander Lesbian, Gay, Bisexual, Trans, Intersex, Queer, Sistergirl and Brotherboy communities and people in the Brisbane North PHN region.

25% - Demonstrated understanding of the Aged Care Sector and support services, including:

• A working knowledge of “My Aged Care” and the reforms currently being implemented in the aged care sector
• an understanding of access/navigation issues, enablers, and barriers
• demonstrated experience/understanding in Need Assessments with older Lesbian, Gay, Bisexual, Transgender, Intersex people in the region, including with Aboriginal and/or Torres Strait Islander LGBTI Sistergirl and Brotherboy community members.

20% - Highly developed interpersonal, communication, networking and negotiation skills and the capacity to build and maintain good working relationships with key stakeholders including clients, paid and unpaid staff, community partners, suppliers and other stakeholders, including the proven ability to take initiative and work with limited supervision, but also able to work collaboratively with a diverse team to meet the needs of QC management, community and stakeholders.

5% - Experience designing, facilitating and delivering events and other promotional activities.

10% - An understanding of and commitment to the role of peers in the delivery of services to our communities and to the values and principles of the organisation.

10% - Demonstrated experience and skills with intake, service delivery and evaluation, data collection, management and analysis.

5% - Computing skills including competency in web-based systems, Mac and PC based applications and remote working systems, with demonstrated knowledge of IT clinical systems.

Desirable - Knowledge of the latest research and best practice on ageing, HIV and LGBTIQ+ Sistergirl and Brotherboy health in the Brisbane North region and nationally.

OTHER REQUIREMENTS

• Ability to work outside normal business hours.
• Current Drivers Licence.
• Own well maintained vehicle (remuneration in accordance with ATO rates).
• Inter/Intrastate travel.
• National Police Clearance
• Eligibility for a Blue Card from the Commission for Children and Young People and Child Guardian.