We are excited to offer:

• Full time permanent position
• $72k to $83k Salary Range depending on experience (inclusive of hourly allowance for 7-day roster (Mon to Sun) & public holidays) plus 11% super
• Set rostered days of work to support work life balance
• Stunning coastal work location on Phillip Island

The Role

As the Experience Supervisor you will plan and manage the daily operations of the Koala Conservation Reserve attraction including team leadership to deliver an exceptional guest experience. You will work with centralised departments to ensure the attraction is a must-see destination through the delivery of streamlined operations, with a focus on enhancing the visitor experience whilst generating positive visitation growth and revenue.

If you possess enthusiasm, and the skills and experience to:

• Demonstrated success in leading and motivating a high-quality visitor experienced focused team preferably within the tourism industry.
• Lead and support staff process including attraction and retention of employees, performance development reviews, mentoring and ongoing guidance
• Effectively develop and implement tourism operations including related policies and procedures
• Multi-task and prioritise in a fast-paced work environment
• Effectively communicate and competently use Microsoft Office (Word, Excel, Outlook)

To commence your journey with us, we kindly ask that you fulfil the following requirements:

• Hold relevant tertiary qualification in business and/or tourism management and/or equivalent relevant work experience
• Working with Children Check
• Drivers’ Licence
• First Aid Level II and CPR

For further information on this position please visit our website at www.penguins.org.au/about/employment/our-people-our-work

Our Commitment

At Phillip Island Nature Parks we are committed to fostering a diverse and inclusive workplace which represents both the community we work in and our visitors. We are committed to reconciliation with Aboriginal and Torres Strait Islander Peoples and Aboriginal and Torres Strait Islander People are strongly encouraged to apply. We celebrate diversity of thought, culture, gender, and ability and support a workplace culture and environment where people can work flexibly to support a rewarding work-life balance. As such we encourage applications which represent this diversity and discussions regarding reasonable adjustments which could be made to ensure your success and satisfaction in the role.

We value the well-being of our employees and while this role is advertised as full/part time, we can support variations to the way the hours and/or days of work are performed.

The Nature Parks is a child safe environment. Everyone at Nature Parks is responsible for the care and protection of children in accordance with our Child Protection and Safety Policy and Code of Conduct.