Do you want a raw and delicious job? Passionate about health and organics? More than a job. A lifestyle! Are you passionate about chocolate? If so, this could be your next role!

We currently have an exciting opportunity for an energetic, enthusiastic, customer focused Retail Store Manager. 

Reporting to the Retail Development Manager, your key responsibilities will be to:

• Engage with current and potential customers, providing a high level of customer service to foster repeat business and encourage customers to share their Pana Chocolate shop experience with others
• Foster relationships with repeat customers
• Maintain extensive product and ingredient knowledge
• Manage all orders and stock levels
• Liaise with Raw Kitchen Pastry Chefs to ensure catering orders are met and stock levels maintained at all time
• Manage shop expenditure to achieve forecast sales targets
• Recruit and train new Retail Shop Assistants, ensuring their product knowledge is tested regularly
• Ensure the Retail Shop Assistant team is consistently providing exceptional customer service
• Manage staff roster and monitor staffing levels to meet budget forecasts
• Continuously refine local processes and procedures to minimize waste
• Maintain visual merchandising and hygiene standards at all times
• Shop opening and closing activities
• Point of sale and banking activities
• Communicate with Pana Chocolate Head Office, Melbourne on a regular basis
• Collect corporate catering contacts, grow relationships with corporate customers, generate orders and share with Retail Development Manager
• Educate the team in catering cake enquiries and order process
• Product deliveries to private and corporate customers 
• Build relationship with like-minded brands and plan in store events / pop ups

This role requires weekend work and a valid driver's license (NSW) is a must!

As the successful candidate your brand passion, exceptional customer service combined with strong verbal and written communication skills will enable you to build strong relationships and achieve sales results. Your excellent organisational skills and ability to plan and multitask will assist greatly in this role. Your passion for food education and thorough understanding of common dietary requirements and allergies will enable you to gain credibility with customers. We are growing rapidly and require our employees to embrace change and continuously grow and develop with us.

Qualifications and Experience:

• At least two years’ experience working in the retail, hospitality or customer service industries
• Experience working with budgets and financial reporting systems. Must be computer savvy with Microsoft suite
• Experience managing staff
• Clean and current driver’s license  

So, if you are passionate about health and organics, and love chocolate (and who doesn't), we'd love to hear from you!